Service Branch Manager - Oakville, Canada - Levitt Safety

Levitt Safety

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Thanks for continuing to Build your Career with Levitt-Safety, and for being part of a team that is committed to making Canada a safer place to live and work

Main Responsibilities

Coach, mentor and lead the daily operations of the branch; this includes staff supervision, resource allocation, and workflow management.
Achieve profitability and effectiveness by maximizing technician labour efficiency and controlling servicerelated costs relative to the annual budget.
Oversee parts sales related to service work and projects & monitor the rental department.
Maintain high standards of professionalism, customer service, and work quality through Field Technicians.
Create a positive environment for techsharing of opportunities. This entails being a technical resource for the service offering, thorough knowledge of our customers' operations and markets, and aligning the service team to support the sales effort regularly.
Work closely with the Regional Service Admin Manager to ensure our scheduling team provides secondtonone customer service and that we deliver in an efficient, timely and professional manner.
Communicate promptly with customers and set clear expectations.
Manage and monitor mobile and offsite tools, inventory and vehicles, and ensure Health and Safety objectives are met.
Strive towards an accidentfree workplace and ensure all legislative requirements are met for service operations. Ensure that sitespecific safety requirements are met and implemented.
Working within the Fundamentals of Levitt Safety, ensure engagement and work environment is a positive and health workplace. Support and promote teamfirst attitudes
Other responsibilities as required by management.

Job Requirements

45 years of proven experience in a service management role, preferably within the fire and life safety service industry
Strong leadership and team management skills, with the ability to inspire and motivate a team.
Excellent customer service and interpersonal skills; ability to build and maintain positive relationships with internal and external stakeholders.
Excellent problemsolving and decisionmaking abilities
Strong organizational and time management skills
Analytical, strategic mindset, with the ability to analyze data, identify trends, and implement process improvements.
Proficiency in using service management software or CRM systems.
Occasional outoftown travel/customer site visits, as needed.