Customer Success Manager, Professional Services - Toronto, Canada - com, Inc.

com, Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

5+ years implementation or services delivery experience, B2B industry preferred BA/BS degree

Knowledge of procurement and source to pay processes and solutions

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo.

We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying.

Bring your insight, imagination and a healthy disregard for the impossible.

Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Key job responsibilities
The Customer Success Manager is the focal point for multiple, concurrent implementation projects that vary in size and scope.

The CSM is accountable for the following aspects of each project:

Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance.
Drive and accelerate spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions.
Define requirements and scope program for utilizing AB solutions.
Oversee program execution including personnel assignment, project scheduling, and timely delivery.
Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership.
Assess program risks, anticipate challenges, and provide escalation management when necessary.
Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption.
Meet or exceed targets for customer and/or feature spend adoption.
Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.

Ottawa, ON, CAN | Toronto, ON, CAN | Vancouver, BC, CAN

Knowledge of procurement software's (e.g. Coupa, Workday, Ariba, iProcurement)
Bilingual Proficiency is preferred (French and English)

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

If you would like to request an accommodation, please notify your Recruiter.