- Provide exceptional customer service at all times with clarity, communicating verbally, in writing, and over the phone in a timely, professional manner.
- Support current NorQuest applicants and students by providing exemplary customer service throughout students' academic career.
- Assist students in identifying and overcoming barriers to success, guiding them to support services where necessary.
- Guide and support students in career decision making and educational program planning with consideration to their occupational goals, academic levels and personal circumstances.
- Communicate with various NorQuest departments and divisions to develop and maintain strong relationships.
- Provide input and support for relevant NorQuest College policies and procedures that will increase student satisfaction and completion rates.
- Collaborate with Admissions to ensure that enrolment targets are met.
- Represent the college at various events such as conferences and career fairs.
- Liaise with external agencies and service providers to access resource information for learners.
- Contribute to the strategic goals of NorQuest College and Learner Experience by initiating and participating in various projects and activities.
- A Bachelor's degree in a related field.
- 3+ years of experience in student advising/student centered role or a related career in post-secondary education.
- Knowledge of PeopleSoft would be an asset
- Excellent communication skills – both oral and written.
- Exceptional customer service and interpersonal skills.
- An ability to exercise judgement within established guidelines.
- A positive and professional attitude and the ability to work independently and as a team member.
- Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations.
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Readiness Advisor - Edmonton, Canada - NorQuest College
Description
Job Description
READINESS ADVISOR
ADMISSIONS & SUPPORTS
NorQuesters are difference makers and we're searching for someone with a passion for student access, success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey.
Reporting to the Readiness Team Lead, the Readiness advisor plays a pivotal role in helping learners achieve their education and career goals by providing personalized support and guidance, answering questions, and providing information and options to help them make informed decisions about their academic future and career aspirations. The Readiness advising team supports the student lifecycle through a centralized academic advisory group.
HOW YOU'LL MAKE A DIFFERENCE
WHAT YOU BRING
WHAT MAKES YOU A DIFFERENCE MAKER?
As a difference maker you bring:
SALARY: $54,028 - $70,193 annually reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefits programs.
We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.
Our Commitment to Equity, Diversity, and Inclusion:
We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.
shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.
NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution's work in decolonization, reconciliation, and Indigenization.
ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to .
APPLY TO BECOME A NORQUESTER: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.
PSST: Only candidates shortlisted for an interview will be contacted and we'll make sure to do this within 28 days of the closing date.
COMPETITION NUMBER:
CLOSING DATE: January 28, 2024 at 11:59 PM MST
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