Support and Infrastructure Analyst, It - Toronto, Canada - Canada Infrastructure Bank

Canada Infrastructure Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Canada Infrastructure Bank (CIB) is working in partnership with governments, Indigenous communities and the private sector to invest $35 billion in infrastructure that benefits Canadians.

By attracting and leveraging private sector and institutional investment in revenue-generating infrastructure projects in the public interest, we are building a portfolio of investments in key sectors including transit, clean power, green infrastructure, trade & transportation and broadband that will foster economic growth, connect Canadians and contribute to the sustainability of infrastructure in Canada.

The Support and Infrastructure Analyst, IT will be responsible for providing first-line of support to the end-users across the organization.

They will work with the Senior Director of Information Technology and with the IT team, and use their technical and trouble-shooting skills to ensure that business users receive efficient support for their IT needs.

The incumbent should be able to work collaboratively across multiple departments, and train end users on best practices.

Your responsibilities include:

Triaging support requests
Handling support requests or escalating them to secondline of support
Help with onboarding / offboarding
Liaise with external suppliers when required
Ensure quality and consistency of the support process
Educate endusers on acceptable use of technology
Build up and maintain a knowledge base
Create, and update policies and procedures and fully document troubleshooting and procurement processes.
Take coresponsibility for all technical infrastructure
Occasional (but very rare) onsite visits to Calgary / Montreal may be required

The ideal profile:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
2+ years of experience in a userfacing Help Desk role with at least 1 year in a cloudbased environment
2+ years of experience in an environment based on Microsoft technologies
Strong understanding of Office 365; including licensing
Knowledge of MS Teams, SharePoint, Active Directory / Azure AD
Experience with any Dynamics 365 products an asset
Experience with Intune or similar
Understanding of ITSM and ITAM
Experience using an ITSM or a ticketing tool
Experience with a Remote Monitoring & Management.
Knowledge of NinjaOne welcome but not required
Experience with IT asset management
Knowledge of networking
Experience with A/V equipment an asset
Strong understanding of IT security principles
Attention to detail and focus on high quality standards in line with market best practices
Ability to work under pressure and manage multiple tasks/transactions
Results oriented and accountable to meet scheduled milestones
Excellent communicator both verbally and in writing
Bilingual English/French (an asset)
We thank you for your interest. Only those selected for further screening or an interview will be contacted. _
At the CIB, we are committed to diversity and equitable access to employment opportunities. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs._