Inflight Operations Support Lead - Richmond, Canada - Flair Airlines Ltd.

Flair Airlines Ltd.

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Want to be part of a team that's changing the way Canada travels?

As Canada's largest independent ultra-low-cost airline, that's exactly what we're doing at Flair Airlines.

By consistently offering airfares that are a fraction of the ticket prices of "those other airlines", we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we're an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time
, Inflight Operations Support Lead, to join our growing and ever-changing organization.

The Inflight Operations Support Lead will be based out of Vancouver, BC (YVR) and some travel may be required.

Reporting to the Manager, Inflight Operations (West), the Inflight Operations Support Lead provides day to day support and monitoring of Flight Attendants, and supports all aspects of safety, operational performance, labour issues and other applicable items.

In addition, the Inflight Operations Support Lead will assist and support the operation with any administrative services while contributing to OTP and a safe operation.

Primary Job Functions:

The duties of the Inflight Operations Support Lead
include:

Review and compile Inflight daily/weekly delay coding data
Follow up on daytoday delays and cancellations to determine root causes
Provide with gate and crew support
Follow up on questions, day to day issues and concerns in a timely manner
Responsible for the administration of the company documents for Inflight (RAIC /Parking Pass)
Assist Inflight Managers with correspondence and confidential matters
Liaise with various departments on behalf of Inflight Services
Assist in planning and scheduling of Townhall meetings
Compile and report OTP reports to the Inflight Operations Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives
Assist in the onboarding of new hire Flight Attendants
Manage all Inflight Reports. Categorize reports, initiate investigations, and provide responses to Flight Attendants as required
Follow up on Flight Attendant absences in the region
Provide absenteeism reports to the Inflight Operations Managers on trends and issues that may require additional follow up
Assist in the returntowork Process for Flight Attendants returning to work
Liaise with Inflight business units to ensure sufficient stock levels of required materials
Initiate passenger complaint and crew conflict investigations
Liaise with uniform provider regarding Flight Attendant uniform issues; provide support to Flight Attendants with respect to uniform issues
Manage and respond to routine Flight Attendant requests
Other duties as assigned by Manager, Inflight Operations

Safety Duties, Accountabilities, Authorities and Responsibilities:

Support the SMS program through participation and reporting
Participate in the creation and implementation of risk assessments and corrective action plans as directed.

Educational Qualifications, Skills and Abilities:

Education: Postsecondary education preferred
Minimum 2 years of experience in aviation
Operational experience in an aviation company with similar role an asset
Previous experience working as a Flight Attendant is an asset
Attention to detail and evidence of strong organizational skills
Solid administrative skills
High degree of interpersonal skills
Advanced skills in Outlook, MS Word, Excel and PowerPoint
Knowledge of software/systems: NavBlue, considered an asset
Professionalism and ability to deal with highly sensitive information
Problem solving and analytical Skills
Selfmotivated and resourceful
Strong multitasking and teamwork skills
Possess strong written and oral communication skills
Previous experience working in a mixed union and nonunion environment
Ability to multitask

Working Conditions:

The incumbent will work primarily in an office environment, with regular travel required to meet operational needs. Line flying as required.

Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.

How to Apply:

We look forward to meeting you at Flair Airlines