Internet Sales Specialist - Thornhill, Canada - North York Chrysler

Description

CarHub North York Chrysler is looking for a leader who thinks ahead, is eager to keep learning, works hard, and takes responsibility for their role.

We invest greatly in being at the forefront of innovation, improving the overall customer experience, simplifying the car buying experience, and placing great emphasis on our online presence.

• Create, maintain, and measure the internet department processes.
• Generate appointments and quotes through proactive outbound prospecting and lead activity management to qualify and market to potential
• Daily Direct Follow-Ups with Customers
• Review all incoming sales phone leads and eleads and follow up with customers directly
• Create daily reports and analyses on customer objections (Unsold vehicles)
• Create daily, weekly and monthly reports on Traffic, Appointments, Conversations, Closing Ratio and etc.
• Train & Mentor Internet sales staff and conduct sales meetings
• Meet with Internet Sales staff to review performance and plan of action
• Promote and participate in ongoing training, including daily and weekly sales team meetings
• Attend department and management meetings as required
• Accurately desk and formulate new and used vehicle deals
• Assist Internet Sales staff with completing and closing deals, as well as effective followup
• Ensure Internet sales team members are consistently following processes and procedures
• Monitor the CRM system and make sure all data and notes are up to date.
• Maintain and contribute to a professional working environment, and a positive atmosphere
• Achieve various new and used targets and KPI's while maintaining exceptional CSI
• Assist with the management of inventory and merchandising initiatives and Inventory Inspections
• Monitor and maintain the highest standards for the delivery of vehicles to the customers
• Motivate and guide the sales team in setting and reaching sales targets on a short and longterm basis
• Maintain contact with clients to ensure an opening for future business proposals and sales offers
• Assist with resolution of customer issues with purchased cars
• Ensure that every vehicle delivery is special for the customer.

• Phone, digital, and inperson customer service experience.
• OMVIC certification.
• Clean driving record, valid driver's license, and a clean criminal background check.
• Minimum 3year experience in a franchise dealership ;
• Superior communication skills, both verbal and written
• Ability to maintain composure in a difficult environment; must thrive under pressure

• Automobile allowance
• Dental care
• Extended health care
• Onsite parking
• Paid time off
• Vision care
• Wellness program

• Every Weekend
• Monday to Friday

• Bonus pay

• Thornhill, ON: reliably commute or plan to relocate before starting work (required)

• Customer service: 2 years (required)

• Automotive sales: 2 years (required)

• Ontario Driver's License (required)
• OMVIC (required)