Coordinator, Customer Service - Toronto, Canada - Breakthru Beverage Group

Breakthru Beverage Group

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Aquilini Brands, EPI and Lucas Bols.

At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values.

With this foundation in place, we continue to evolve and grow our business using the most effective sales tools to give our people and brands the best opportunity to win in all channels.

As Customer Service Coordinator, you will be responsible for ensuring effective and efficient processing, as well as dispatching and delivery, of customer orders and supporting the broader team in providing superior customer service for our Ontario consignment business.

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Department: Ontario Sales Team

Reports To:
Logistics and Customer Service Supervisor

Responsibilities:

Manage Breakthru orders mailbox and phone as the first line of contact for customers
Correspond with sales reps regarding order queries
Support the Logistics Coordinator with placing daily orders in the LCBO ordering system
Coordinate delivery logistics with 3rd party carriers and resolve any issues in a timely manner
Daily completion of delivery manifests
Reconcile proof of deliveries to delivery manifests
Support the Logistics and Customer Service Supervisor with account reconciliations
Customer creation in SAP
Update inventory as per LCBO reports
Receive payments/cash/process customer credit card payments as required
Handle sample requests from sales team
Support promotional initiatives such as our gift packaging program, as required
Other duties as assigned

Qualifications:

Bachelor's degree
Proficient in the use of MS Office
Knowledge of SAP a benefit but not essential
Knowledge of logistics and inventory management preferred
Strong written and verbal communication skills
Demonstrate sound judgment and problemsolving skills to resolve issues in a timely manner
Demonstrate and exhibit high levels of professionalism with internal and external customers
Work in a highly fastpaced environment with a high degree of urgency and the ability to prioritize quickly and effectively.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description._