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Manager, Process Management, Regulatory Operations - Toronto, Canada - Capital One

Capital One

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

161 Bay Street , Canada, Toronto,Toronto, Ontario,

Manager, Process Management, Regulatory Operations

Manager, Process Management, Regulatory Operations

Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective, that teamwork and respect for each other lead to superior results, and that risk management is everyone's job. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Customer Servicing Team includes servicing interactions with customers through different touch points including phone and digital. As a key member of the team, the Manager, Regulatory Operations will play a crucial role in leading a team that is responsible for ensuring our customers are compliant with Know Your Customer/ Anti Money Laundering (KYC/AML) regulations and their information is being reported accurately to the credit bureaus. We are seeking a leader who can effectively communicate and influence partners across multiple functional areas along with bringing a problemsolving mindset to improving processes in a highly regulated environment. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining wellmanaged processes.

Responsibilities**:

Own the end to end Capital One Regulatory Operational processes including Know Your Customer(KYC), CRA, and Credit Bureau Processes.
Lead a team of process managers and guide them on designing, managing and improving the critical business process and its contribution to the overall business strategy
Coordinate and perform risk assessment, monitoring and testing activities with first and second line to ensure the process remains current and compliant with Enterprise Standards
Manage control design and effectively challenge monitoring and testing activities to ensure regulatory compliance controls are operating and aligned to regulatory requirements
Build and Manage interaction models with Partners and stakeholders across product, tech and other cross functional teams like Risk, Legal and Compliance
Elevate high profile issues/risk to Compliance and business management for prompt resolution
Promote Scalable, sustainable and flexible operational processes through effective controls

The Manager, Regulatory Operations is a highly motivated individual with experience working in a fast paced and dynamic environment who will:

Manage the development and deployment of the management system to enable associates to collaborate, define intent, monitor performance, and improve our processes to deliver better experiences for our customers
Proactively identify and mitigate risk through implementing resilient processes and using quality management tools
Lead large strategic initiatives and overall business management activities for REg Ops processes
Exhibit strong people management skills; foster an inclusive culture that enables the team to elevate each other
Demonstrate an exceptional risk mindset
Exercises judgment to identify, diagnose, and solve problems
Leverage team and other external stakeholders to get work done
Focus on the sustainable implementation of systems and processes, and promote an environment where innovation and agilelearning are expected for success
Demonstrate excellent interpersonal, communication, influence and organizational skills

Basic Qualifications

Basic understanding of banking products and services
At least 5 years of people management, leading a diverse team of process and operations job families
2+ years of experience working in AML/KYC and/or Credit Bureau operational processes or similar regulatory environment
At least 5 years of experience with Continuous Improvement strategies and execution
At least 5 years of experience in Process, Operations or Risk management
At least 5 year experience working in a crossfunctional environment, ensuring stakeholder expectations are managed effectively
Bachelor's Degree in Business, Engineering, Commerce or Science

Preferred Qualifications