Customer Service Representative - Woodstock, Canada - Challenger Motor Freight Inc.

Challenger Motor Freight Inc.

Verified Company

Woodstock, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada's 50 Best Managed Companies.

Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to keep us on the leading edge in safety, technology, and analysis.

It's not by chance that Challenger is a leading North American freight transportation company.

In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We offer the following in our search for engaged employees looking to become part of a successful team:

A continuous learning environment that develops your individual career goals
A continuous improvement environment where all ideas are explored
Engaged coaches and mentors who will provide guidance but also allow autonomy
Team atmosphere
Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
Support of professional memberships and certifications
Standard office hours; Monday to Friday from approximately
15:00 to 23:30

The Opportunity:

We are currently looking for a Customer Service Representative to join our Customer Service Department.

The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered.

In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers' loads.

Key Accountabilities:

Assist with driver paperwork
Initiate investigations on process non compliance and/or safety issues
Book pickup and delivery appointments and schedule as required
Trace loads Notify external and internal customers of late arrival
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Performs other duties as required.

What You Need To Be Successful In This Role:

1-2 years' of prior work experience in a Customer Service role.
Experience in the transportation industry considered an asset.
Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem solving ability.
Wellorganized, enthusiastic, professional and a positive team member.

How To Apply:

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Customer Service Representative may be right for you.

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