Dispatcher - Richmond Hill, Canada - Hobart Canada

Hobart Canada

Verified Company

Richmond Hill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dispatcher

Company information
Hobart is the leading supplier of equipment, systems and service in the food industry.

Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems.

Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia.

The company employs more than 200 people.

Included in this number are over 100 service technicians providing nationwide service, effectively making Hobart Canada the industry's largest service organization.

Reporting to the Manager, National Dispatch & Invoicing, the Dispatcher will be responsible for Coordinating the service calls for Technicians.

Skills/Abilities

Excellent verbal, written and interpersonal communication skills
Excellent customer service skills required
Ability to prioritize responsibilities, consistently meet deadlines and possess strong organizational skills
Knowledge of the geographical area dispatching for
Ability to work independently and as a member of a team

Key responsibilities include:

Answer all incoming telephone service requests and record all pertinent information
Dispatch calls using the information gathered to supply information needed by technician
Determine priorities to be assigned to service calls
Determine which technician is the closest and most experienced for the job
Follow up with technicians with regards to the status of their jobs for timely completion
Confirm if parts have been received so that the job can be scheduled
Confirm special instructions for job such as overtime, twoman job or specialty tool(s) required
Answer customer inquiries regarding their invoices, technician's arrival etc.
Prepare daily and weekly summary for technicians' timesheets
Record approved technician vacations on timesheets (maintain tech plan)
Provide assistance with clerical duties as required
Work with all departments to respond to customer requests
Work as a team with the Regional Manager and the technicians assigned to your dispatch area
Additional duties as required
Comply with Health and Safety policies and procedures