Customer Service Professional - Halifax, Canada - ContactPoint 360

ContactPoint 360
ContactPoint 360
Verified Company
Halifax, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Join our CP360 Family, today


Who We Are:


We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago.

We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

Who are we looking for?

  • Individuals that thrive in a fastpaced environment
  • Passionate in promoting kind, caring and helpful behavior with a can do attitude
  • Passionate about pets or is a pet owner
  • Secondary school education or equivalent
  • Above the age of 1
  • At least one solid year experience in the customer service space
  • Tech savvy and has an aptitude for learning about new technology and processes to bring value to the ContactPoint360 team
  • Ability to multitask and prioritize in a fastpaced, rapidly changing environment
  • Ability to build positive relationships with customers and team members
  • Exceptional skills in accurate data entry
  • Strong interpersonal and independent problemsolving skills
  • Highly reliablestrong attendance record
  • Decisionmaking skills and ability to troubleshoot issues with customers
  • Ability to pass a background check
  • Government valid photo IDs required
  • Has a high level of grit to overcome challenges and obstacles with the team
  • Willing to service 40 hours per week. Hours of operations are between 6am to 2am EST, Mondays to Sundays.

Responsibilities:

Develop positive member relationships that lead to high levels of loyalty and retention, through inbound and outbound initiatives
Work closely with our members in supporting them in the most professional manner from platform navigation inquiries, resolution finding, profile and listing concierge services

How We Value Our Team Members:
A paid learning and development training program
Medical and Dental Insurance
Paid Vacation Time

Join the CP360 family today


Follow us on:

Linkedin:
ContactPoint 360


Facebook:
ContactPoint 360


Instagram:
ContactPoint 360


Twitter:
ContactPoint 360
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