Jr. Account Manager - Toronto, Canada - Employee by Design

Employee by Design
Employee by Design
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
We are looking for a motivated individual for the role of Jr.

Account Manager to join our Project Team Primarily collaborating with clients and internal teams to deliver results in tune with deadlines, you have
2-3 years' experience in this field.

This position will require high cooperation with internal teams. This is a great opportunity to gain experience and thrive within a growing company.

If you like to work in a fast-paced environment and qualify our requirements, we would like to hear from you.


WHAT YOU'LL BE DOING:


  • Work with the project managers to prepare comprehensive action plans, including resources and timeframes
  • Be the voice of the customer internally by managing escalations as well as development requests
  • Creating Quotes & SOWs
  • Maintain logs or sheets, request logs, bug list, and sitewise ongoing issue log
  • Manage client queries such as quotes and invoices and tracking information
  • Managing customer feedback and driving upsells.
  • Guide clients through our products and services to provide tailored solutions
  • Coordinate with internal stakeholders to resolve inquiries if necessary
  • Collaborate with clients and internal teams to deliver results in tune with deadlines
  • Act as a point of contact for existing customers and handle their requests in a timely and professional manner
  • Report and flag issues to necessary internal teams, such as Project Management, Technical Specialists, etc.
  • Assisting in Project Coordination for new projects
  • Attend daily/weekly conference calls as required with clients and internal teams

Skills and Qualifications

  • Postsecondary education in Computer Application, Software, IT, Business, Marketing, Hospitality, or related field is preferred
  • 23 years of professional experience in a similar role
  • Excellent communication skills both in verbal and written correspondence
  • Exceptional customer service skills where customer satisfaction is at the core of one's objectives
  • Experience within the Restaurant, Retail, Hospitality industry is an asset
  • Previous experience in a support or project coordination or technical customer service role is required
  • A good attitude you like to have a great time It's all about making our customers and partners happy, which in turn will make us happy
  • A natural curiosity. You will be curious about how things work and want to continually learn our software and products
  • Strong Problemsolving skills
  • Must be eligible for travel within Canada and to the US, with no restrictions
  • Previous work experience in the hospitality/restaurant or POS industry is a definite asset.

Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you available to commute to the site location?

Education:


  • Bachelor's Degree (preferred)

Experience:


  • SaaS: 2 years (preferred)
Technology Industry: 1 year (preferred)

Work Location:
Hybrid remote in Toronto, ON
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