Assistant Manager - Charlottetown, Canada - University of Prince Edward Island

University of Prince Edward Island

Verified Company

Charlottetown, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ancillary Services at UPEI is committed to offering a work environment that is dedicated to customer service through a team approach.

Developing a strong residence program, conference operation and to fulfilling the mission of building a safe and supportive living and learning environment that facilitates academic success, social interaction and personal growth.

UPEI residences consist of approximately 810 students in the academic year and approximately 700 conference beds in the summer months, in four distinct accommodation facilities.

RESPONSIBILITIES:

Complete daily operational activities as they relate to general inquires, residence services, student support, CampusCard activities, maintenance inquires and followup, data collection, reporting and record keeping
Reassigning students to new rooms based on departmental processes and procedures.
Organize Activities and training that support the departments direction for a healthy inclusive culture for students and staff in residence and other department areas.
Report all incidence of misconduct or questionable behavior to the Manager of Residence and Hotel Operations and ensure all reporting policy is done thoroughly and efficiently.
Oversee residence and staff compliance with established policy as it related to student code of conduct, residence life policy, and sexual violence protocol.
Guide and support the Resident Life Advisor (RLA) team (31 livein student staff members). This includes the selection, training, development and supervision of both individual RLAs and the entire RLA team.
Coordinate and facilitate the Residence Life program.
Work with other key units on campus (such as Registrar's Office, Accounting, Student Affairs, Facilities Management, etc...) to promote student success and excellent customer service
Coordinate and deliver communications as they relate to Residence Services

PLEASE NOTE:

Due to the nature of the position, irregular working hours should be expected, along with some restrictions on vacation periods, outside employment and other extra-curricular activities.

The AMRL will be part of an on-call schedule providing 24/7 support to members of the residence community.

QUALIFICATIONS:

Undergraduate degree plus one year of relevant work experience or a combination of experience and education
Proven understanding of, and commitment to, the residence life experience and a living and learning model for student success
Solid background and experience working in a residence environment, with the ability to demonstrate progressive residence service experiences and leadership
Sound knowledge and experience using eRezLife Student Housing Software
Excellent communication, interpersonal and organizational skills. Including proficiency using multiple software programs and social media
Ability to collect, coordinate and report on residence data
Demonstrated decision making skills and sound judgment, along with strong conflict management and crisis management skills
Mental Health First Aid and ASIST Training is considered an asset
Proven ability to lead and be part of a highly effective team, demonstrate initiative and contribute to overall success of UPEI's Ancillary operation