IT Solutions Specialist - London, Canada - ManagePoint Technologies Inc
2 weeks ago
Description
Introduction
In this position you will be the frontline to the Service Desk on the ManagePoint team and responsible for providing level 1 IT Support and occasional IT Project support while reporting directly to the owner.
This position will give you the ability to improve and strengthen on your skills and experience while also having direct input into projects, budgeting, and planning for ManagePoint and/ or our clients.
Perks of working with ManagePoint:
- Work from home with flex hours (Must Reside in London, Ontario Area)
- Paid day off on your birthday
- Your choice of laptop and company paid smart phone
- Quarterly Bonuses based on individual and company performance
- Very Competitive Benefits Plan upon completion of probationary period
Company
ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at.
We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business' needs.
ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more every day. At the heart of this growth is technology; from communication to automation.We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.
Position Overview
Core Qualifications/ Requirements:
- 05 years experience working in the IT Industry or IT Service Provider
- Ability to prioritize and resolve IT problems quickly and efficiently
- Install/ Support/ Maintain PCs and peripheral devices
- Windows, Linux, and Mac OS Knowledge
- Proficient with Security such as Encryption and MFA
- Strong Customer Service and Empathy skills
- Demonstrated Communication Skills both Oral and Written
- Strong understanding of Active Directory and Group Policy
- Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
- Strong understanding of VMware
- Understanding of Networks (Wired and Wireless)
- Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
- G License and access to reliable transportation
- Participate in Weekly On Call Rotation
Additional Qualifications/ Nice to Have:
- Understanding of Routing Protocols
- Firewall best practices and troubleshooting
- Linux OS such as Ubuntu, Redhat, CentOS
- CCNA or CCNP capable
- VoIP technology and use cases
- Database Creation, Management, Scripting
- Project Management fundamentals
Certified in Microsoft Cloud based solutions including passing the some or all of the following exams or willing to write them:
- MS-100
- MS10
- MS20
- MS700
Salary:
$50,000.00-$70,000.00 per year
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