Customer Service Representative - Vaughan, Canada - Cascades

Cascades

Verified Company

Vaughan, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your challenge- Individual responsibilities
Accountable

Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier
Follow up on the order or need, from handling to delivery or conclusion
Responsible
Document your customer or supplier files based on customer service processes and business rules
Create and maintain professional relationships with your customers and business partners
Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary
Establish the level of an order or break down orders or needs in accordance with business rules
Validate the status of orders or material supplies and communicate it to customers or suppliers
Place orders according to customer consignment and replenishment inventory levels
Inform stakeholders in cases of changes in orders or material supplies in relation to the production order status
Ensure the accuracy of prices and order data, or customer or supplier material supply in the system
Initiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic way
Update customer on inventory status, delivery dates and other specific material order or supply requirements.
Manage backorder processing, in accordance with guidelines
Create returns (follow up on the order or need, from handling to delivery or conclusion)
Experiences and strengths
DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector
Proficiency with various computer tools including Microsoft Office and SAP
Proficiency in French and English that allows you to express yourself clearly and concisely
Ability to act and react quickly while working on a number of files at the same time
Collaborative spirit needed to work closely with all team members
Customercentric approach and excellent communication and listening skills
Ability to work independently
Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders' needs
Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition
Interest in problem solving, ability to self prioritize daily tasks and work in a fastpaced environment
Exemplary rigour in carrying out your responsibilities
Core competencies defined for this job

Clientfocus

Flexibility and ability to adapt
Rigour
Active listening
Autonomy
Actionbased focus
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About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 80 operating units located in North America.

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