Customer Service - Vancouver, Canada - Exela Technologies

Exela Technologies

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Associate -

Working in a Mailroom environment, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner.

Essential Job Functions

Receive all incoming items, and log accordingly through internal systems.
Communication clearly and effectively both verbally and written.
Sort, deliver, and process mail and packages throughout the building.
Handling confidential mail and packages.
Work quickly and accurately.
Shipping various couriers (Local, National and International)
Handling timesensitive material and shipping as required at an Executive level.
Assisting with other various requests from the Executive team.
Escalates more complex issues to the appropriate level
Operating various mail equipment, printers, inserters, postage
Folding and insertion, document sorting, processing mail.
Other job related responsibilities as needed and required

Required skills and qualifications:

High School Diploma
Previous customer service experience
Excellent verbal, written and analytical skills
Good time management skills to ensure assigned responsibilities are completed in an efficient manner
Strong communication skills; is able to effectively communicate to all levels of management and customers both written and verbally.
Proficiency with commonly used Microsoft software programs
Professional phone etiquette

- Ability to multi-task and lift up to 55lbs unassisted.