- Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.
- Flexible, open to change, and can experiment with new solutions to achieve results
Customer Service Specialist - Oakville, ON, Canada - Bunge
Description
We offer competitive compensation, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in office and remote work. Act as One Team by fostering inclusion, collaboration, and respect~ Drive for Excellence by being agile, innovative, and efficient
~ This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Specialist will act as an advocate for both the customer as well as for Bunge, ensuring that our customer's needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Support excellent customer experiences through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
Assist Customer Service Supervisor with escalations to resolve operational and customer issuesComplete bi-monthly check-ins with customers, focusing on improvement of customer experience
Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer
Travel as necessary to Bunge facilities and customer meetings
Bachelor's degree with 0 - 2 years of position related experience, or equivalent combo of education and experience level.
Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
verbal, written phone/email etiquette skills.Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.
Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe.
The company is headquartered in St.Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.