Manager - Detour Cafe - Hamilton, Canada - Big League Food Company

Big League Food Company

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

175 John Street North, Hamilton, Ontario, Canada, L8L 4P3

full-time. April 15, 2024

Description

175 John Street, Hamilton

Schedule: 8 am to 4 pm.

Fulltime Hourly

Big League Food Company is the next generation of beloved food brands. The company brings together unparalleled retail, manufacturing, sales, and support capabilities that deliver industry-leading results.

BLFC's mission is to maintain the values, quality, and independence of emerging brands as they scale to reach broader audiences. Our current brand portfolio includes Village Juicery, Dark Horse Espresso,
Detour Coffee, Dear Grain Bakery, and Tori's Bakeshop.
Big League Food Company is seeking
Cafe Manager for our Detour Coffee team. If you are a proactive individual with experience as Cafe Manager, we invite you to be part of our team.

About Detour:

Detour Coffee stands as a cornerstone in Hamilton's specialty coffee scene, offering not only exceptional coffee but also handcrafted pastries in a welcoming environment. Founded with a vision of fostering a sense of community, Detour has evolved since 2009 from a beloved local café and roastery into a group of 4 unique coffee establishments, across vibrant neighborhoods.

About the Position:

Working Conditions:

Reporting to Detour's VP of Operations, the Manager will work closely with the entire executive and roastery team. Fulltime hours (3540/week) are expected, balancing personal needs with business demands, requiring the availability of weekend shifts depending on workload fluctuations.

Responsibilities:

Manage retail staff comprehensively, overseeing hiring, onboarding, training, evaluations, and promotions while fostering a culture of positive development.
Cultivate positive relationships within both the local and coffee communities, serving as a brand ambassador and enhancing Detour's reputation.
Drive financial performance by increasing sales and controlling costs, particularly labour and COGS.
Act as the storelevel leader, resolving issues, leading on the floor, and managing crises when necessary.
Take a leading role in instore events, supporting sales, staffing, and execution.
Bridge communication between Detour's executive team and retail staff to implement companywide objectives and identify opportunities.
Ensure compliance with Detour's policies and processes, making recommendations for refinement and improvement.
Lead ordering, inventory management, storage, and display functions to optimize sales and reduce waste.
Provide exemplary customer service and ensure staff members are trained to do the same.
Develop a deep understanding of Detour's product offerings, particularly coffeerelated knowledge.

Required Knowledge, Skills & Abilities:

Management experience in café or food operations.
Track record of successful growth within food properties.
Proficiency in inventory management balancing quality and cost effectively.
Strong personal brand with the ability to build industry connections; previous ties in the Hamilton coffee scene are advantageous.
Familiarity with hospitality software including POS, scheduling, and purchasing systems.
Highly accountable and organized, capable of overseeing staff and managing multiple projects.
Curiosity and commitment to personal development.
Collaborative consensus builder with strong communication skills and a positive demeanour.

What we Offer