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    Client Care Digital Lead Developer - Old Toronto, Canada - Thinkmax

    Thinkmax
    Thinkmax Old Toronto, Canada

    3 weeks ago

    Default job background
    Description

    Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We want to expand our Montreal team by welcoming a Client Care Digital Development Lead.Responsibilities

    • Receive and triage Digital support tickets from multiple clients
    • Analyze and propose solutions to client requests (break-fix, additional functionality, training, maintenance) based on industry best practices.
    • Generate and validate solution estimates.
    • Communicate solution and estimates to clients for approval.
    • Provide level 2 support for digital commerce platforms such as Optimizely Customized Commerce, Optimizely Configured Commerce and Microsoft D365 Commerce integrated with ERP's including D365/ AX2012 platforms.
    • Ensure regular and frequent communications (internal and external) on the progress of open tickets.
    • Manage escalation support requests with our partners (Optimizely/ Microsoft)
    • Manage code deployments through the development lifecycle.
    • Participate in an on-call rotation for after-hours client support for urgent situations.
    • Participate in the development and evolution of departmental processes, tools and documentation.
    • Provide mentoring to junior resources.
    • Assist in the recruitment process.
    • Support digital solutions in collaboration with internal resources, departments and our clients when required.

    Your profile

    • Bachelor's degree in software engineering, computer science or a related discipline.
    • Minimum three (3) years of experience working with ASP.NET MVC.
    • Minimum of five (5) years of experience as a developer.
    • Experience with Visual Studio.
    • Experience with Git or other source control management.
    • Experience with Microsoft SQL Server.
    • Experience with the Azure tech stack is an asset (Function Apps, Web Services, API Management, Application Insights).
    • Experience with a digital commerce solution is an asset.
    • Experience with a Front-End development framework: React, Angular an asset.
    • Experience with Dynamics D365 is an asset.
    • Demonstrated problem solving skills.
    • Ability to manage several cases simultaneously and prioritize activities.

      • REER, telemedicine service and employee assistance program from day oneMinimum of 3 weeks of paid vacation and 6 personal daysCorporate and afterwork activities, and moreLooking to Shape the Future? We Want to Hear From You


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