Ssense Montreal - Montréal, Canada - SSENSE

SSENSE
SSENSE
Verified Company
Montréal, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.


SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.


Job Description:


Responsibilities
Customer Experience - 30%

  • Provide exceptional client experiences at every touchpoint throughout the customer journey such as: walkins visitors, shopping appointments, transaction process and aftersale service.
  • Support the Personal Stylist team in building and maintaining relationships with SSENSE clients by providing outstanding service and supporting communication before, during and following their store visit or online interaction.
  • Cultivate and maintain an extensive knowledge of trends, designers, and the SSENSE product catalogue
  • Assist with client issues for a resolution and winwin solutions that enhance customer experiences
Operations - 60%

  • Complete transactions accurately and efficiently, leveraging SSENSE Systems and technology as necessary
  • Coordinate highly anticipated launches, requesting allocation in collaboration with other departments (Buying, Personal Shopping, Customer Experience, and Distribution Center), creating request lists, updating the Stylists' team in real time on shipment status and processing of transactions
  • Opening and closing procedures:
  • Open and close the point of sale system, cash deposit, inventory reconciliation and safe float following proper procedures documented in the opening and closing guidelines
  • Confirm that deposit slips, envelopes and deposit bags are correctly filled out and cash closing procedures are followed and cleared by accounting on a daily basis
  • Ensure the store supplies meet the quantity requirements to maintain a tidy, stocked, organised service table at all times
  • Ensure all transaction information is entered correctly and accurately to avoid administrative errors, overage, shortages, or numerous cancelled transactions including appointments.
  • Ensure operational integrity & asset protection compliance in daytoday operations & practices through cash controls, inventory management and transaction accuracy.
  • Communicate inventory and transaction issues to Inventory Analyst and leadership.
  • Ensure the functionality of instore technology and security systems in support of the appointment and visit models
  • Master all SSENSE tools and systems to swiftly and accurately process inventory
Visual Presentation - 10%

  • Provide great customer experience through maintenance and visual presentation of all areas
  • Be knowledgeable of the store's merchandise, back of house and front of house layout
  • Maintain current visual direction through identifying, communicating and ensuring highest standards of visual presentation to drive growth through product assortment and presentation optimization

Qualifications:


  • A minimum of 2 years previous senior clientfacing operation experience in luxury retail, hospitality or customer service
  • College or University degree in Logistic, Business, Management, or a related field is preferred
  • Experience with operating POS system
  • Good knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information, and enthusiasm to share this knowledge with colleagues and clients
  • Excellent verbal and written communication skills in both English and French, Mandarin, an asset
  • Proficiency in Microsoft Office Suite, Google Suite, Web and computersavviness
  • Hours/days of work can be varied due to the demands of the business

Skills

  • Detailoriented with strong time management and organisational skills
  • Team player with solid interpersonal skills
  • Customeroriented with strong problem solving skills
  • Ability to work in a fastpaced environment, while delivering high level of customer service
  • Demonstrate a high degree of maturity and integrity
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