Housekeeping Supervisor - London, Canada - DoubleTree by Hilton London

DoubleTree by Hilton London

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and mínimal expenses.

Work with the Executive Housekeeper to ensure the efficient and cost-effective running of the department, achieving the standards of cleanliness and guest care.

Responsibilities include, but are not limited to, the following functions:

Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
Liaise with Guest Services and Maintenance regarding "ready" rooms ensuring guest requirements are met.
Ensure the correct handling of guest laundry, staff uniforms and lost and found.
Perform daily inspections of bedrooms/public areas and designated staff areas maintaining property standards.
Ensure the safe storage, issue and effective use of cleaning materials and equipment.
Ensure proper completion of housekeeping forms/reports.
Assist in planning/checking of deep cleaning duties as required.
Comply with attendance rules and be available to work on a regular basis.
Perform any other jobrelated duties as assigned.
Completion of secondary school is required.
A university degree or college diploma in hotel management is preferred.
Two years' experience in a hotel setting.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen.
Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.
Ability to push and/or pull wheeled carts weighing up to 100 pounds.
Must have the ability to communicate in English.
Always maintain a professional appearance and manner.
Strong customer service skills
Ability to establish and maintain effective working relationships with associates, customers and patrons
Proficient with computers and Microsoft office.
Experience with Property Management Software and Point of Sales systems is an asset.