Call Centre Representative - Cambridge, Canada - Reliance Home Comfort
Description
LEARN, DEVELOP AND GROW - WITH RELIANCEStart Date:
May 1, 2023
Type:
Full-time
Hourly Rate:
$ Commissions monthly incentive
Hours: 40 hrs a week, Shifts are Monday through Friday 8:45 to 5:15, rotational Saturday
Hybrid available upon successfully meeting KPI an department targets
By joining Reliance as a Call Centre Representative, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
We are looking for passionate and dynamic individuals to join our team In the role of Customer Solutions Specialist, your goal is to retain customers who have expressed an interest in cancelling their service.
At all customer touch points, the Customer Solutions Specialist will ensure an outstanding customer experience is being delivered through professional, courteous, and supportive conduct.
- Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance, while maintaining sincerity and realism over the phone, and in writing
- Educate existing customers on Reliance products and services along with the contractual details of their agreement
- Provide active listening to customer concerns, complaints and needs
- Liaise with internal departments to resolve customer concerns
- Identify competitive activities, new attrition drivers and recommend retention tactics
- As required, articulate the applicable options and process the corresponding account closure as per the terms and conditions
- Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls
- Provide an outstanding customer experience
- You have exceptional customer service experience.
- You have strong negotiation and sales abilities
- You have excellent problemsolving skills to deal with diverse/complex customer needs
- You are confident in situations where there is potential for conflict
- You are comfortable interpreting contract language and relaying key terms and conditions in an easytounderstand manner
- You are professional and customer focused
- You have excellent written and verbal communication skills
- You are selfmotivated and can work within established guidelines with mínimal scripting
- You are persistent and driven to work towards personal and team targets
- Competitive hourly rate
- Unlimited commission potential based on performance
- Group Benefits from first day of work
- Discounts on certain Reliance products and services
- Career Development opportunities
- Intensive Training program
- 1k anniversary bonus after 1 year
Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America.
Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.
Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd.
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