Guest Service Agent/front Desk - Calgary, Canada - Executive Residency by Best Western
Description
Job descriptionGuest Service Representative
Responsible for guest registration, front desk, and store procedures while delivering great guest service.
SPECIFIC DUTIES
- Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
- Greet all guests with a positive attitude and a wellgroomed appearance, a smile and recognition
- Handle all guest issues with respect by listening and acknowledging their concern.
- Follow all Best Western guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
- Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment
- This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
- All guests are greeted immediately with friendly, helpful and professional guest service delivery.
- Demonstration of a positive attitude with guests, management, team members, and vendors.
- Careful and accurate money handling.
- Attention to detail when taking reservations and/or registering guests.
JOB QUALIFICATIONS
- Hear and speak the English language fluently
- Knowledge of computer and cash register operation
- Ability to work nights, weekends, and holidays
- Excellent customer services skills
- Ability to maintain confidentiality
Job Types:
Full-time, Part-time
Salary:
$16.00-$17.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Front desk: 1 year (required)
Work Location:
In person
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