Enterprise Customer Success Manager - Montréal, Canada - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are looking for a Enterprise Customer Success Manager at Lightspeed to join our NoAm Retail Engagement team.

Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.

You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges.

You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued.

Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step.

What you'll be doing:

Act as single point of contact and account owner for Lightspeed's largest and highest valued customers
Responsible for driving product adoption and Net Revenue Retention of book of business
Plan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
Monitor customer usage data, golive dates, health indicators and translate into strategies for account retention and growth
Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
Own, manage and drive key customer accounts
Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client's business, goals and objectives
Work cross functionally with internal teams to provide secondtonone customer satisfaction and resolution for atrisk events
Own and drive the strategy for each customer in your book of business
Funnel customer feedback to the appropriate teams to improve the endtoend customer journey and address product gaps

What you need to bring:

Minimum 5+ years experience in an enterpriselevel Customer Success or Account Management role in B2B environments
Experience owning a large book of business
Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly

Even better if you have, but not necessary:

Bachelor's degree in a relevant field
Experience in a SaaS and/or technologyrelated field
Industry expertise in retail

Who you are

Resultsdriven, selfmotivated, and autonomous
Have the ability to thrive under pressure
Excellent judgement and an ability to resolve conflict quickly and efficiently
High attention to detail with strong analytical skills and an ability to translate data into insights
Welldeveloped organisational skills
Ability to build trust and communicate effectively with both daytoday users and executivelevel stakeholders

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?
Come live the Lightspeed experience...

Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that's creating new jobs every day;
Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:

Lightspeed RSU program (we are all owners)
Unlimited paid time off policy
Hybrid work model (in office Tuesday-Thursday)
Immediate access to health insurance
Health and wellness benefits

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.