Customer Facing Supply Manager - Mississauga, Canada - Nestle

Nestle

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Pets are our passion, safety is our promise and progress is our pledge. We work smarter, not harder. As a result, we're widely known as a 'Best Place to Work'.

We make some of the world's most popular and trusted food brands and are committed to advancing the science, health and food products for pets.

Position Snapshot

Business areas:
Nestle Purina Petcare

Job title:
Customer Facing Supply Manager

Location:
Mississauga ON
**Grade Level: 17

A little bit about us
As a company made up of pet owners, we believe that pets and people are better together.

If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada.

We are a leader in the pet care and pet nutrition industry, producing Canada's best loved brands including Alpo , Beneful , Beyond , Dog Chow , Cat Chow , Fancy Feast, Friskies, Tidy Cats, Pro Plan, Purina ONE and many more.

Join us in enriching the lives of pets and the people who love them.

Position Summary
We are looking for a
Customer Facing Supply Manager based at our Mississauga location.

The Customer Facing Supply Chain Manager will enhance the day-to-day operational effectiveness for both the customer and Nestle Purina while strengthening our relationship with the customer.

The Customer Facing Supply Chain Manager will be responsible for the management and leadership of the Customer's Replenishment Strategy, focusing on Service Delivery, Forecast Planning and Inventory Management.

The Customer Facing Supply Chain Manager will liaise with all facets of the Nestlé Purina Supply Chain and Sales to ensure alignment and provide maximum service and promotional execution.

The focus of this role is to develop high levels of communication and proactive thinking to focus on strategic development for mutual benefit.

A day in the life of a Customer Supply Facing Manager
Internally Liaise with Sales, OTC, Product Supply and Ops Planning, and externally with the Customer Replenishment and Commercial teams to optimize store and DC KPI's while maximizing Sales

Act as a Customer Champion internally to bring added value and initiatives into Nestle Purina
Develop and Lead Collaborative Planning Forecasting and Replenishment (CPFR) process and Replenishment Strategies to support the maintenance of Key account KPI metrics at store and DC levels
Maintain warehouse alignments and order review parameters to ensure an efficient, timely and smooth flow of orders is received by Purina.
Organize & chair 30|60|90 meetings, providing challenge to assumptions using Customer figures
Represent Nestlé Purina at Customers' internal meetings.
Consistently act in Purina's best interests constantly striving to deliver a competitive advantage through delivering supply chain excellence.
Establish network of key contacts and decision makers required to drive performance improvement across all facets / levels of Customer interaction
Review, evaluate and analyze the impact of changes for new stores and distribution, as well as item life cycle management and product flow planning
Lead item level forecast management within customer systems
Support, educate, coach and train Customer Facing Supply Chain Analysts and Account Team on customer Replenishment Systems, Processes and Requirements to ensure mutually agreed to KPI targets are achieved

Drive team to implement sustainable and progressive operational effectiveness solutions.

Engage all team members in the active pursuit of all process improvement opportunities (problem prevention)
Conduct regular meetings and business reviews with Sales Teams
Challenge the status quo to improve decision making and problem solving

Drive the ongoing value the Purina OTC Team provides in achieving and ensuring customer satisfaction.

Deliver effective business solutions on time and ensure errorfree order management.
Conduct regular operational reviews internally and externally implementing required changes to improve performance.
Active participation in all Supply Chain / Customer Service initiatives.
Continuously review customer activity, analyze data, and identify trends taking corrective action and modifying procedures as required to meet customer service objectives.

Drive the reduction of any potential write off driven by any changes to I/R/D.

Deliver effective business solutions to reduce risk.
Collaborate with marketing and MDO to determine target dates to remove write off risk
Work with Procurement to ensure supply is available when required and minimize write off risk
Ensure full cycle of product is reviewed including final write off quantities and cost through procurement, finance and marketing

What will make you successful?