Internet Chat Supervisor - Edmonton, Canada - The Brick

The Brick
The Brick
Verified Company
Edmonton, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Is this job for you?:
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

***
WELCOME HOME
The Brick is actively seeking to expand our management team.

We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our new launched Chat Team.


Responsibilities:

Reporting to the Chat Operations Manager, the

Chat Supervisor will have the following responsibilities:

  • Maintain excellence in customer service, client communications and follow up processes
  • Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
  • Ensure customer escalations receive proper support and solutions
  • Ensure 100% customer satisfaction
  • Product knowledge and sales support
  • KPI management
  • Lead by example, promoting teamwork within all departments
  • Understand, implement, and ensure compliance with all Brick Group policies & procedures
  • Remote employee management

Qualifications:

  • High school diploma or equivalent; postsecondary education an asset
  • Two or more years of customer service or sales experience
  • Previous retail Supervisory or Senior Associate experience an asset
  • Proven track record in customer service, operations, or retail management
  • Excellent verbal and written communication skills
  • Highly developed problemsolving skills
  • Good time management skills and work ethic
  • The ability to promote an extreme level of excellence and pride in customer service and store detail
  • Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?:

  • Flexible "employerpaid" benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways
  • Be a part of Canada's largest home furnishings retailer
  • We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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