Senior Manager of Room Operations - Ottawa, Canada - Marriott International

Marriott International Ottawa, Canada

4 weeks ago

Show more Collapse job

Full time

Description

JOB SUMMARY

Manages the execution of all operations in the rooms area departments (.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Manages the execution of all operations in the rooms area departments (., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.

• Leads specific team while assisting with meeting or exceeding property goals.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.

• Sets clear expectations, with the General Manager, for the team.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Schedules the team against guest and hours/occupied room goals.

• Monitors compliance with standards and procedures.

• Performs hourly job functions as needed.

Providing Exceptional Customer Service

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies all team members meet or exceed all hospitality requirements.

Managing Profitability

• Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

The salary range for this position is $64,000 to $86,000 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email

We have other current jobs related to this field that you can find below

Room Operations Manager

3 weeks ago

Marriott Ottawa, ON, Canada Full time $61,000 - $77,000

Additional Information Full Time, Weekends, Guest Services focus · Job Category Rooms & Guest Services Operations · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Assists in managing the execution of all operations in the rooms area departments ...
Rooms Operations Manager

3 weeks ago

EightSix Network Inc Ottawa, ON, Canada Full time $51,000 - $63,000

Delta Hotels by Marriott Ottawa City Centre · Additional Information Housekeeping department · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Rem ...
Room Operations Manager

2 weeks ago

Delta Hotels by Marriott Ottawa City Centre Ottawa, Canada

Delta Hotels by Marriott Ottawa City Centre · Additional Information Full Time, Guest Services focus · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full- ...
Rooms Operations Manager

1 week ago

Delta Hotels by Marriott Ottawa City Centre Ottawa, ON, Canada Full time $61,000 - $77,000

Delta Hotels by Marriott Ottawa City Centre Additional Information Full Time, Guest Services focus · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Locate ...
Room Operations Manager

1 week ago

Marriott Ottawa, Canada

Additional Information Full Time, Guest Services focus · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? ...
Rooms Operations Manager

1 week ago

Marriott International, Inc. Ottawa, ON, Canada Full time $61,000 - $77,000

Additional Information Full Time, Guest Services focus · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? Relocation? Position Type Manage ...
Rooms Operations Manager

3 weeks ago

Marriott Ottawa, Canada $61,000 - $77,000

Additional Information Full Time, Weekends, Guest Services focus · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position ...
Senior Manager of Room Operations

2 weeks ago

EightSix Network Ottawa, Canada Part time / Full time

Job Description · Additional Information Guest Services · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Posi ...
Assistant Room Operations Manager

2 days ago

Marriott International, Inc. Ottawa, Canada

Additional Information Focus on Housekeeping · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Typ ...
Assistant Room Operations Manager

1 day ago

Delta Hotels by Marriott Ottawa City Centre Ottawa, Canada

Delta Hotels by Marriott Ottawa City CentreDelta Hotels by Marriott Ottawa City Centre · Additional Information Focus on Housekeeping · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Can ...
Assistant Room Operations Manager

1 day ago

Marriott International Ottawa, Canada Full time

JOB SUMMARY · Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employ ...
Assistant Room Operations Manager

19 hours ago

Marriott International Ottawa, ON, Canada $51,000 - $63,000

Additional Information Focus on Housekeeping · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · P ...
Senior Manager of Room Operations

3 weeks ago

Marriott International Ottawa, Canada

· JOB SUMMARY · Manages the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department ...
Assistant Rooms Operations Manager

3 weeks ago

EightSix Network Inc Ottawa, Canada $51,000 - $63,000

Delta Hotels by Marriott Ottawa City Centre · Additional Information Housekeeping department · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · L ...
Assistant Rooms Operations Manager

1 week ago

Marriott International, Inc. Ottawa, ON, Canada $51,000 - $63,000

Additional Information Front Desk & Housekeeping, Rooms Operations · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N ...
Senior Manager of Room Operations

1 week ago

Marriott International, Inc. Ottawa, ON, Canada $64,000 - $86,000

Additional Information Guest Services · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position ...
Operating Room Nurse Plastic Surgery

1 week ago

TalentSphere Staffing Solutions Ottawa, Canada

Operating Room Nurse Plastic Surgery · Ottawa ON · Permanent Full Time · $40-50 per hour based on experience · TalentSphere Staffing Solutions is partnered with an exciting and progressive Plastic Surgery & Medical Aesthetics client who offers the most advanced surgical and non-s ...
Senior Manager of Room Operations

1 week ago

Marriott Ottawa, Canada Permanent

Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Manages the execu ...
Senior Manager of Room Operations

3 weeks ago

EightSix Network Inc Ottawa, Canada $64,000 - $86,000

Delta Hotels by Marriott Ottawa City Centre · Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Typ ...
Senior Manager of Room Operations

1 week ago

EightSix Network Ottawa, Canada

· Job Description Additional Information Guest Services · Job Number: Job Category Rooms & Guest Services Operations · Location: Delta Hotels Ottawa City Centre, Lyon Street North, Ottawa, ONT, Canada · VIEW ON MAP · Schedule: Full-Time · Located Remotely: No · Relocation: No · ...