Implementation Manager - Ottawa, Canada - Compass Group

Compass Group

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You might not know our name, but you know where we are.

That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more.

We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow.

Join us now and point your career forward

Job Summary:

We are a small and passionate Systems Management team developing operational solutions for Compass Group Canada, looking to work with equally passionate and kind individuals.

We are advancing and implementing a series of tools used to manage operations in the food and beverage industry.

We will be growing and continuing development of current and new projects - Including Enterprise scaling with connections to existing and third-party systems, with results aimed at business analytics, operational efficiency, and creating industry changing systems.

How you will make an impact:

This position includes managerial responsibilities including but not limited to overseeing a team of Implementation Coordinators
Manage projects & deadlines for key clients, new rollouts, and existing client program changes
Evaluate project deliverables
Track and report project status, completion, success metrics, issues, client satisfaction
Determine internal resource requirements of projects based upon project needs
Communicate the client's expectations to internal departments, and discuss alternative options/solutions
Provide key client project status updates to System Management Executive team
Summarize the status for field partners on current projects and initiatives, and outline time and action
Gather relevant information from a variety of technology sources and package in a professional medium
Present via phone, webinar or persontoperson/group meeting settings
Run verification reports to ensure proper system setup

About you:

Excellent interpersonal communications skills
Maintain positive internal and external work relationships
Strong customer service orientation, written and verbal communication skills
Strong conflict resolution and problemsolving skills
Timeliness and accuracy and ability to prioritize and organize business requirements and workload
Intermediate Microsoft Excel experience required, i.e. calculations, VLookup
Proven ability to work efficiently and effectively under pressure in a fastpaced environment
Proficient with Microsoft Office Suite
Experience with POS systems (Bypass, Micros, Volante, etc.)
Travel as needed
Must be Nice