Bilingual Customer Service Representative - Montréal, Canada - Skechers

Skechers
Skechers
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Company Description

Our number one priority remains the safety and well-being of our employees and customers around the world.

Whether in our stores, offices or distribution centers, we require the use of masks to keep our team and customers safe.

We also utilize employee health screenings, deep cleaning, sanitization and social distancing to be sure our team is safely ready for work.


Job Description:

The Bilingual Customer Service Representative provides excellent customer service to consumers by placing orders, answering questions and resolving concerns.


_ Job Duties:
_

  • Manage Key Accounts by providing exceptional customer service and accurately processing orders;
  • Track customer orders/shipments and followup when necessary;
  • Assist customers by answering queries, problem solving and providing detailed information;
  • Run weekly reports to maintain a clean order bank;
  • Help create customer skus in the system as well as enter booking orders;
  • Prepare manual credit/invoices with appropriate supporting documentation;
  • Check availability of product;
  • Process cancellations as needed;
  • Provide support to sales team as needed;
  • Process Return Authorizations.

_ Job Requirements:
_

  • Must be fluently bilingual in both French and English;
  • Excellent communication and interpersonal skills;
  • Positive, serviceoriented attitude with a commitment in offering superior service;
  • Detail oriented and organized;
  • Demonstrated ability to work in a team environment.

Qualifications:


  • University degree or College Diploma in a related field;
  • 13 years customer service experience in an office environment;
Additional Information

All your information will be kept confidential according to EEO guidelines.
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