Manager, Business Relationship Management - Winnipeg, Canada - Worker's Compensation Board of Manitoba

Worker's Compensation Board of Manitoba

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Duties:

MANAGING UNIT

Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action up to and including dismissal where necessary
Fosters the development of a multidisciplinary team approach
Prepares and manages the unit's budget and is accountable for meeting budget targets and goals
Continuously evaluates, develops/selects, and implements the unit's service delivery competencies, methods, and tools
Plans, directs, and oversees the management, delivery, and coordination of a portfolio of projects for the unit
Establishes, authorizes, and oversees the implementation of training and development programs for the staff
Cascades branch operational objectives, ensuring staff are meeting established standards and practices and, where necessary, makes improvements to work processes
Ensures all staff are cognizant of, and subscribe to, their responsibilities to protect the confidentiality and privacy of information and addresses any breaches as appropriate
Manage staffing workload allocation, review and approve monthly time tracking for all branch resources and prioritize work against operational objectives and planned commitments

BUSINESS RELATIONSHIP MANAGEMENT & SERVICE DELIVERY

Builds and maintains strong strategic relationships with business partners and acts as a liaison between IT teams and the business partner
Acts as an advisor to business partners to shape their strategy with regard to technology and ensure they are aware of IT service offerings
Promotes business projects and value to the IT leaders and key stakeholders
Defines, prioritizes, and manages IT programs and project initiatives
Tracks business case outcomes for business initiatives including cost, benefits, and risk
Helps define and communicate new products and services to support business needs
Contributes to the strategic planning process, from an IT and business perspective
Assists in the development of metrics used to track business value
Provides details on cost, value, and opportunity to optimize IT investments
Communicates business needs with appropriate IT stakeholders to gain alignment between business requirements and technical capabilities
Leads the development of IT business cases requiring technologybased products and services
Monitors technology solutions to ensure alignment with business partner expectations
Develops, negotiates and refines SLAs based on business need
Maintains awareness of existing/new industry and technology trends, and makes recommendations for implementation of new/upgraded systems and technologies
Maintains knowledge of WCB business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions

MANAGING SERVICE PROVIDERS

Procures IT services and/or contractors in accordance with WCB standards and practices
Establishes and maintains vendor relationships
Develops a service provider network and manages relationships with contractors, including monitoring performance, service deliverables and achievement of milestones

Qualifications:

Completion of a recognized degree or diploma program in an IT related discipline
Minimum ten (10) years of broad Information Technology domain experience (e.g. Application Development, Quality Assurance, Product Delivery, etc.), including minimum three (3) years of progressive IT leadership experience supervising/managing IT professionals, preferably in a large, unionized environment
Knowledge of managerial techniques and principles
Ability to lead, manage, mentor, and motivate staff to achieve desired results across the division, and take corrective action as required
Ability to develop and manage operating and capital budgets
Strong analytical and problem solving skills to resolve issues and set direction
Knowledge and understanding of Product, Project, Portfolio, Organizational Change Management (OCM), Agile, DevOps methodologies and delivery practices
Strong verbal and written communications skills with the ability to influence, persuade and negotiate with all stakeholders, senior leadership and staff
Ability to build trust and create positive working relationships with partners, internal / external stakeholders, managed service providers and external vendors
Ability to work under pressure and manage projects across organizational divisions
Ability to maintain confidentiality of sensitive and confidential information
Knowledge and experience in competitive purchasing practices, IT contracting, and vendor management
The ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

The following designations would be an asset: