- Manage inbound and outbound calls from consumers and trade partners related to orders, product availability, delivery, etc.
- Respond to email inquiries from consumers and trade partners within set timelines.
- Confirm or modify orders and deliveries.
- Resolve order and delivery challenges by de-escalating and collaborating with the appropriate teams.
- Ensure order quality and fulfillment by proactively managing orders.
- Communicate processes and policies to internal and external parties.
- Follow established guidelines and Standard Operating Procedures (SOP).
- Provide order and business process support to Sales and Supply Chain functions.
- Analyze data from various sources, identify trends, and suggest process improvements.
- Fluency in English and French (written and verbal)
- 1-2 years in a customer service role
- Experience with appliances and consumer electronics is a plus.
- Post-Secondary Education preferred
- Excellent written and verbal communication skills
- Hybrid role - candidates must work from Whirlpool Canada's Corporate Office (in office Mon-Thu / remote on Fri)
- Proficiency in Google Suite and/or Microsoft tools
- Comfortable with using multiple network applications
- Ability to pass a criminal background check
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Bilingual Sales and Service Coordinator - Mississauga, Canada - Acosta
Description
DESCRIPTION
Bilingual Sales & Service Coordinator, Whirlpool Corporation (Hybrid)
A little bit about our company...
Acosta is the powerhouse in sales and marketing for top retailers in the United States and Canada. We provide flexible services to maximize efficiency, utilizing talent, technology, reach, and relationships to drive data-driven strategies and optimize results for clients and retailers.
In this role, you will be dedicated to supporting Whirlpool Corporation, a leading kitchen and laundry appliance company with brands like Whirlpool, Maytag, KitchenAid, and JennAir.
What are we searching for?
Our business is expanding, and we're seeking a Bilingual Sales & Service Coordinator for our Trade Partner Team representing Whirlpool Corporation. You will play a crucial role in providing product knowledge and sales support to Consumers, Retail Sales Associates, and Trade Partners.
RESPONSIBILITIES
In this role, you will:
QUALIFICATIONS
Experience needed for success:
What we offer:
We have a supportive team environment with coaching and mentoring opportunities for career growth within the appliance industry.
Comprehensive benefits including paid training, health, dental benefits, retirement savings plan, career advancement opportunities, and additional perks.
We are reviewing applications as they come in, so don't wait to apply.
ABOUT US
Acosta and Mosaic are the leading sales and marketing forces behind top retail brands in the US and Canada. With a focus on flexibility and efficiency, we leverage talent, technology, and relationships to achieve results for customers and retailers.
Acosta and its subsidiaries aim to offer competitive compensation based on candidate qualifications and locations.
Acosta and its subsidiaries are committed to equal employment opportunities.
