Front Desk Manager - Sherwood Park, Canada - Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park
2 weeks ago
Description
Guest Service Manager Responsibilities:
- Ensuring that the checkin and checkout process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
- Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
- Understanding what guest expectations are and anticipating problems in order to prevent complaints.
- Acting as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash or payments made by credit card.
- Understanding safety and emergency procedures.
Salary:
$42,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekend availability
Ability to commute/relocate:
- SHERWOOD PARK, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (required)
Work Location:
One location
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