Slot Supervisor - Pickering, Canada - Great Canadian

Great Canadian

Verified Company

Pickering, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

**Pickering Casino Resort is seeking Full-time Slot Supervisors Please note, there are 2 shifts available for this position - 20:00-06:30 Wed/Thurs/Fri off, 15:30-02:00 Sun/Mon/Tues off.

This is an exciting opportunity for dynamic individuals who have a drive to succeed, strong guest relations & supervisory skills; responsibilities of this role will align with the position of Slots Supervisor upon opening of Casino Pickering.

This position will be responsible for creating a memorable experience for our guests by responding to escalated guest concerns on the gaming floor, handling large jackpot payouts, while establishing and contributing to a safe and welcoming work environment for all team members.

Above all else, Supervisors must lead by example to create Great Experiences and Memories for all guests and colleagues

Responding to escalated guest concerns on the gaming floor, handling large jackpot payouts
Assists management in the interviewing & hiring process;
Supervises frontline team members; assigns work duties;
Coaching and mentoring employees, creates an engaged work environment by choosing positivity and fun and recognizes excellent team member performance;
Makes scheduling adjustments as required;
Responds to, resolves or escalates issues;
Reports irregularities and suspicious activities; Ensures compliance with licensing laws, health and safety and other statutory regulations.

**Successful applicants will demonstrate the following qualifications: - Minimum 2 year of experience in a commercial casino/ hospitality industry is preferred;

Minimum 2 year of supervisory/people management experience in a commercial casino/ hospitality industry is preferred
High School diploma; Postsecondary education or a suitable combination of education and experience an asset
Ability to facilitate proficiently with exceptional organizational and communication skills
Knowledge and experience in a variety of table games preferred;
Peoplefocused and committed to service excellence;
Proactive and solutionoriented with a drive to succeed; Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario