Assistant Manager - Victoriaville, Canada - L'Equipeur

L'Equipeur Victoriaville, Canada

2 weeks ago

Full time

Description

What you'll do

Customer Service

Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.

Leads the B2B Mark's Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.

Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels

Support the customer experience through timely processing and movement of inventory to the salesfloor

Operations

Implement, communicate and ensure compliance with all operating procedures, processes and policies

Deliver performance metrics, process improvement and Lean techniques (how, when, who)

Lead store inventory movement teams and support accuracy

Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance

Assists in preparation and execution of annual inventories.

Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.

Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.

Assumes responsibility for operations of the store

Assumes responsibility for all operations of the store in the absence of the Store Manager

Training

Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support

Create and communicate execution of Daily Game Plan for operations activities and store

Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.

Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.

Follows up with team to complete required training within timeframes

Facilitate and lead team meetings as necessary.

Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes

Maintaining a positive work environment for staff.

Leadership

Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

Maintain Mark's performance management expectations (feedback/coaching); this includes progressive discipline where necessary.

Promotes and maintains a positive and motivating work environment.

Provides mentorship to teams and influences continuous growth, exemplifying Mark's Leadership Brand.

What you bring

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support

Proven ability to build and manage a daily plan for the department and store

Exceptional communication skills

Excellent organizational skills

Superior training and mentoring skills

3-5 years retail experience required

High energy, enthusiasm and a drive to succeed

Fundamental computer skills an asset

#LI-MM2

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