Manager Customer Service - Toronto, Canada - National Bank of Canada

National Bank of Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A career in management at National Bank as a Customer Service Manager involves supporting your team in the transaction sector to create a positive impact and promote their professional development.

You will act as a leader and collaborate with branch management to ensure the branch runs smoothly, while providing daily coaching.

Your role

Guide and coach the team of advisors to identify clients' financial needs
Promote the Bank's services and products and refer clients to the right people
Build client loyalty by offering quality service and strong relationships
Support your team of advisors in achieving goals by providing guidance and advice on best practices
Explain to the team the rules set out for client segmentation, client referrals, transaction execution, risk management, regulatory compliance, and operating procedures

Your team

You will report directly to the branch manager and work alongside other colleagues in both our branches in the financial district (King Street East and King Street Westt).

With National Bank, you benefit from working with a large established company, covering an extensive territory with great potential, and enjoying flexible working conditions while helping local people build their lives.

Our training programs use on-the-job learning to help you master your role. Personalized training content is available to foster ongoing learning.

You'll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Prerequisites

College diploma, university certificate, or bachelor's degree in a related field
Solided experience managing a team in the financial or banking sector
Experience in business development and customer service
Knowledge of financial products and services
Proven coaching experience

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us