Desktop Support Analyst - Nanaimo, Canada - Western Forest Products Inc.

Western Forest Products Inc.

Verified Company

Nanaimo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently recruiting for an experienced
Desktop Support Analyst based in Nanaimo for a
6-month contract, with possibility of extension.

THE OPPORTUNITY

Work Environment:
This position is to be performed in person at our Nanaimo office.
This is a 6-month contract role.

RESPONSIBILITIES

Receives requests and incidents escalated from tier 1/scheduled work
Works to resolve technology issues that require deeper knowledge
Identifies trends in incidents to support problem management
Create updates and resolves tickets
Escalation to vendors under existing support contracts, tracking and documenting vendor compliance to existing SLO's
Escalation to tier 3 ITBP's and infrastructure team when applicable while providing details of troubleshooting steps already taken
Perform scheduled and documented configuration changes or deployments
Knowledge sharing including documentation creation for Tier 1 employees and crosstraining peers.
Receive and document knowledge/solutions from Tier
Author, edit, and QA knowledgebase articles.
Process creation and review
Able to work on projects and delivery
Build solutions for users, Tier 1
Onsite support
Service request fulfillment
HW support (replacement, build)
Asset, Change & Problem management
Other duties as assigned
Service request fulfillment
HW support (replacement, build)
Asset, Change & Problem management
Other duties as assigned

QUALIFICATIONS

Education and Experience

Minimum 12 years of working experience as a Desktop Support Analyst; and,
Experience with CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification is preferred.

Skills, Knowledge and Required Competencies

Help maintain internal IT documentation and employee selfhelp wiki;
High degree of professionalism, courtesy, and friendliness;
Strong understanding of the Microsoft network environment;
Good written and oral communication skills and proven analytical problemsolving abilities;
Able to work in a teamoriented, collaborative environment with strong customerservice; and,

YOUR CAREER
At Western Forest Products, we believe our most significant asset is our people.

Investing in our people brings value and success to our business, ensuring a safe, engaged, productive and continuously improving workplace.

We offer challenging opportunities working alongside the best in the industry to meet your career and professional development goals while providing competitive total rewards and recognition.

We provide a variety of
on-the-job training and
continuing education in many areas at Western to ensure you have the skills you need to succeed.

Our
promote-from-within culture recognizes high performance and we offer diverse career paths across the organization for those with the talent and will to advance.

Our total rewards offering including
competitive pay, performance bonus, pension plan, benefits and other programs designed to support our employees.

WESTERN OVERVIEW
Western Forest Products is a leading forest products company that sustainably manages forests and manufactures high-quality wood products.

Headquartered in Vancouver, British Columbia with operations in the coastal region of BC and Washington State, Western meets the needs of customers worldwide with a specialty wood products focus and diverse product offering.

Our commitment to health and safety, environmental stewardship and community engagement is core to how we do business at Western Forest Products.

Our approach to responsible business practices in all aspects of our business is multi-faceted. We adhere to and employ the most stringent environmental practices in the world.

The steps we take to ensure the forests in which we operate are renewed and remain healthy and viable for future generations are mirrored in the care we take to make certain our communities continue to grow and prosper.

This includes investing in communities where we operate and continuing to forge mutually beneficial relationships with First Nations in respect of their local and cultural interests.