IT Manager - Montréal, Canada - Maples Group

Maples Group

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
IT Manager

Location:
Montreal

About Us

The Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations.

Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.

What's it like to work here?
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.

The Opportunity

We are looking for an accomplished IT Manager to join our IT team as part of our financial services business in Montreal.

Consistently recognised as one of Montreal's Top Employers, the Maples Group established our operations in the central downtown area in 2009.

Our Montreal office exemplifies our culturally rich and entrepreneurial organisation, with over 300 colleagues from 50 countries collaborating to deliver best-in-class solutions to clients worldwide.

As part of our Montreal team you will:

Responsible for the day to day operational support and delivery of IT Services in Maples Group offices within America and Canada. All IT support except in Montreal will be handled remotely.
Lead the first level and second level ontheground support team in the Montreal office including reviewing and managing the service response levels.
Lead the transformation of the Montreal service desk to be included in the Global support telephone call queue process.
Manage, measure and ensure that agreed levels of customer satisfaction are achieved. Ensure adequate controls and monitoring are in place including SLA's / KPI's. Provide KPI's to the Global Service Desk Manager as specified.
Prepare annual IT budgets which shall include staffing projections and all IT service desk and infrastructure costs.
Actively managing service desk staff and IT related expenses within agreed limits.
Provide regular feedback to the business on current and future IT projects and communicate to international IT teams on local issues.
Manage relationships and contracts with 3rd party suppliers providing network/telephone services, maintenance and hardware/software.

The IT Manager has responsibility for day to day operations and remote IT support of all the offices in North America including Montreal, Boston, New York and Delaware.

The IT Manager will lead the Service Desk based in Montreal and be "hands on technical" for the delivery of initiatives and projects in the Montreal office.

The role requires collaborative working with the Global Service Desk Manager, leaders of the Asia, Americas and Europe IT Managers as well as the Group IT Infrastructure team.

Working also as the Business Relationship Manager for IT, the role will require both technical troubleshooting and stakeholder management.

Collaboration with other IT teams outside of Montreal to understand and manage the requirements for IT support, infrastructure and delivery of local and global IT initiatives.

Communication, Organisation and Prioritisation are key attributes for success in this role. The IT Manager supports the IT department.

What You Bring

Must have at least five years' experience as an IT Manager in a similar role.
Proven track record in IT project delivery.
Experience in Financial Services industry and its timely demands is critical.
Proven experience in customer service and SLA delivery are essential.
Experience in ITIL and other IT service management methodologies with ITIL Foundations Course an asset.
Experience at working both independently and in a teamoriented, collaborative environment is essential.
Strong Infrastructure background and exposure to new technologies are key.
Must be a selfstarter, extremely organised and have the ability to work on own initiative, under pressure to meet deadlines.
Ability to build strong relationships with key stakeholders at all levels of the organization.
Strong communication (oral and written), problem solving and time management skills.
Demonstrated ability to motivate people, lead, plan and prioritize own work and others.
Ability to take on other responsibilities as the role develops.

Training Requirements

Training will be on going based on individual and the firm's needs and changes to any relevant local laws ensuring compliance at all times.

Travel Requirements

Non-scheduled travel may be necessary with the role to provide oversight during incidents or projects in offices outside of Montreal.

Poste :
Responsable d'equipe TI

Lieu :
Montréal, Canada

À propos de nous
Le Groupe Maples est un leader mondial des servi