Manager Availability, Itinerary - Dorval, Canada - Air Canada

Air Canada

Verified Company

Dorval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This key role in the Revenue Optimization organization reports to the Senior Director, Revenue Management Science & Technology Strategy.

The Manager Availability, Itinerary & Revenue Integrity Methods leads their team to calibrate, govern and develop Air Canada's real-time Revenue Management support systems & processes.

These systems include our itinerary building logic, our revenue integrity practice & systems, and our fare availability engine (which ultimately computes the price of our flights).

In close collaboration with IT, Distribution, E-commerce, Sales, Corporate Security, and Revenue Management, this role ensures Air Canada's Revenue Management and Revenue Integrity systems deliver their full revenue potential.

Role & Responsibilities:

Take the helm of Air Canada's knowledge & systems.

Acquire a strong understanding of Revenue Management, distribution, and IT pertaining to the role.
Master the rules & data governing our revenue management systems.
Closely collaborate across branches to shape and implement a robust revenue management technologies roadmap. This includes continuous pricing, offer & order management, and new system functionalities to support revenue generation.
Guide the development of our Machine Learning/Artificial Intelligence (AI) solutions oriented towards fare abuse prevention.
Collaborate with our joint venture airline partners to develop unified models & best practices.
Represent Air Canada in industry specialized forums on availability and revenue integrity.

The custodian of our Availability, Itinerary Building and Revenue Integrity methods:

Guarantee the health and rightful utilization of Air Canada's Availability Calculation system ensure our seats are saleable at the right price on the right channel.
Govern and improve the parameters governing availability calculation, itinerary building and revenue integrity systems to ensure their alignment with our commercial goals.
Represent Air Canada in front of technical teams and external stakeholders to ensure the performance and accuracy of our support systems.
Develop and maintain analytical tools & techniques to investigate and to track performance. Ensure these models translate into meaningful action at all levels.

An effective player in our commercial organization:

Maintain collaborative relationships with peers in Revenue Management, Product Distribution, and other commercial departments to create a clear understanding of the processes of availability calculation, itinerary building and revenue integrity and how they contribute to revenue generation.
Provide guidance and recommendations to Revenue Management to effectively translate their business needs into robust availability strategies and exceed the branch's revenue objectives.
In collaboration with product distribution, lead investigations to identify sell failures and availability circumvention to mitigate their negative impacts on revenue and identify solutions.
Efficiently communicate and educate others on changes impacting their usage of our systems and interaction with our processes.

An inspiring team leader:

Lead, inspire, coach and motivate the AIRI team to maximize their output to commercial process.
Promote a culture of empiricism and knowledge transfer ensuring teamwide spread of knowhow.
Support, train, coach and develop the skills of your team members continuously.

Qualifications

Postsecondary education in Mathematics, Statistics, Engineering, Computer Science, Economics, Business, Operations Research, Project Management or equivalent work experience.
5+ years of relevant work experience
Proven experience in revenue management, distribution, or operations research with indepth notions of the systems and stakeholders in the revenue generation process.
Solid airline commercial orientation and experience and an understanding of the airline industry distribution landscape
Intermediate knowledge of Microsoft Office (Excel, PowerPoint, Access)
Experience with OD revenue management, PROS RTDP or reservations an asset
Superior analytical and organization skills and high degree of comfort with complex processes and systems (IT experience and knowledge an asset)
Ability to lead and influence people across teams and hierarchies.
Ability to communicate complex concepts to teams with different levels of expertise.
A strong sense of urgency and ability to work under significant pressure, changing priorities, tight deadlines and limited information.
Ability to communicate effectively in both English and French an asset.