Guest Services Representative-tic - Gananoque, Canada - Great Canadian

Great Canadian

Verified Company

Gananoque, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a dynamic customer service professional who loves to have fun, create outstanding marketing initiatives and be in the spot light?

This position is responsible for assisting with the implementation of promotions and all new guest services initiatives.

Always creating Great and Memorable Experiences for our guests and colleagues, guest services leads by being the first to meet and greet guests.

Duties and Responsibilities Include:

Exceeds guest expectations by providing outstanding customer service
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Participates in the implementation of the departmental strategic plans
Answers guest services phone; informs or redirects calls accordingly
Greets guests in person; offers information on the facility, events and promotions
Conducts guests to other areas as requested; conducts facility tours
Responds to, resolves or escalates issues as required
Communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and employees
Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
Contributes toward workplace health, safety and wellness initiatives
Anticipates operational and service issues before they escalate, troubleshoots and resolves guest concerns before they are complaints
Performs other duties as assigned or directed
Peoplefocused and committed to service excellence
Proactive and solutionoriented with a drive to succeed
Secondary school diploma
Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
Minimum 2 years of experience in customer service; gaming experience an asset.