Customer Service/admin Support - Kitchener, Canada - Magellan Aerospace

Magellan Aerospace

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service/Admin Support:

Date:
Apr 12, 2024

Location:
Kitchener, ON, CA

Company:
Magellan

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide.

At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth:
People create value.

Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual and invest in our employees.

When you are part of Magellan, you are part of the team

Job purpose

The Customer Service Clerk/Admin Support's primary function is to provide administration support to the Program Managers, Project Management and Contracts Manager.

Excellent communication skills, business acumen, and customer management skills are essential.

Duties and Responsibilities
Reporting to the Contracts Manager, the Customer Service Clerk/Admin Support's major activities and responsibilities include the following.

_Program Management (Development/Implementation)_

Communication with customers to ensure all requirements are being completed to their satisfaction and future business opportunities are nurtured.
Communicating with Scheduling, Purchasing and Production Control with regards to new orders and order changes.
Collaborating with Production Control, Purchasing and customers for purchase order changes to minimize arrears where possible
Liaise with and provide Quality Control with up to date POs and information for FAIs i.e. DIRs
Processing and inputting new orders, updating existing orders in the Order Management System (OMS) to reflect status of firm orders.
Updating and confirming orders on customer websites/portals with respect to schedules and shipments.
Verify and ensure all internal order books are aligned with all of our customers' open order reports and local ERP system is updated accordingly.
Manage/update forecasts for all programs.
Providing support to Program Managers with schedules, status/waterfall charts for customers.
Provide reporting on schedule delays, roadblocks, optimistic estimates, dependency conflicts, open items and challenges.
Other duties may be assigned.

_Stakeholder Management_

Be a critical interface with internal manufacturing, supplier management, scheduling and program management, quality and configuration departments as needed.
Provide excellent communication/relationship management between MAK and customers as required.

_Continuous Improvement_

Implement appropriate processes for documenting lessons learned and sharing of best practices
Working with and creating processes towards streamlining order management

_Travel_

0% travel time will be required for this position

Qualifications
The minimum qualifications

Commerce or Business Training, Business School Diploma or experience
05 years relevant experience working Customer Service in a Manufacturing environment
Outstanding analytical and organizational skills
Excellent knowledge of Microsoft Excel, Word and Office
Excellent written /verbal communication skills

Physical requirements
The physical requirements of this job are mínimal.

The daily routine will entail sitting at a desk, general walking to and from meetings and conducting regular floor walks on the manufacturing floor.

Direct reports
This position will have zero (0) direct reports.

**Confidentiality