Operations Coordinator - Toronto, Canada - DAC Group

DAC Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Leading digital performance marketing agency seeks an Operations Coordinator

Do you have the enthusiasm to rise to each challenge, the execution to drive outrageous performance, the curiosity to continually expand your knowledge, and the courage to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other.

The Operations Coordinator position is responsible for supporting the Operations Specialists and the Operations Support Analysts in executing data, task & project management of DAC client's Local Presence Management programs accurately and efficiently.

Execution should be in accordance with client mandates, business process, and vendor process guidelines with ultimate responsibility for providing superior customer service to the Operations, Account and Client teams.

This role has ultimate responsibility and accountability for assigned projects and manages all aspects of the project life cycle:
Initiation, Planning, Execution, Monitoring & Control, and Closure.

What you get

The opportunity to shape the future—yours and ours—at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and 20 days off to recharge.

What we get

Skill Requirements:

Ability to quickly adapt in a dynamic environment and learn new processes, products & systems.
Strong problemsolving skills combined with flexibility, creativity, and tenacity.
Proven ability to work collaboratively across different agency teams.
Excellent conceptual, organizational, analytical, and problemsolving skills required.
Manage competing demands and prioritize work objectively, superior time management skills.
Operate with a sense of urgency, quickly responding to stakeholders and building relationships.
Superior oral and written communication skills as well as effective presentation skills.
Professional, mature, selfmotivated, selfdirected, and high attention to detail.
Proficient in data analysis and Excel; formatting, formulas, concatenation, and macros.

Education, Experience, and Licensing Requirements- Bachelor's Degree or equivalent post-secondary diploma in data, operations or local listing management

Advanced knowledge of Microsoft Office suite including Word, PowerPoint, Excel, SharePoint, and Teams.
Teamorientated, collaborative, and excellent interpersonal skills

Preferred Requirements- Ad agency exposure, with digital environment experience, preferred.

Google Business Profile and Facebook experience, preferred.

Responsibilities

Analyze, prep, and process data timely and accurately for launch and ongoing optimization.
QA and audit data according to timelines and or as needed across publisher sites; update as needed to ensure the highest level of data integrity is maintained at all times.
Engaging with key stakeholders to define, communicate status and progress, launch, maintain, and optimize client's location data across publisher networks, inclusive of search engines, online directories, maps, and social networks.
Ensure all project data is complete, accurate, and up to date across all project tools. Responsible for project and task audit to ensure data completeness and accuracy.
Adhere to established internal DAC processes, business processes, and vendor processes, using all DACapproved tools and defined communication protocols.
Escalate new scenarios or out of process scenarios accordingly to the Operation Specialist.
Be knowledgeable and proficient in working in vendor, publisher, and DAC systems and tools.
Assist the team with timesensitive requests and or as required.
Troubleshoot, solution and execute to correct data and address account, client, and or vendor issues, risks, and concerns. Escalate when appropriate.
Effectively multitask and prioritize client project communications, timelines, and tasks with a high level of urgency and attention to detail to ensure quality, accuracy, and completeness.
All other duties as assigned

What's next?
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