Front Desk Shift Leader - Toronto, Canada - Pan Pacific Toronto

Pan Pacific Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate's endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience._

_We are an equal opportunity employer and we would love you to join our team_

Hotel Overview

The Pan Pacific Toronto Hotel (formerly The Prince Hotel) offers the best of both worlds - a welcoming oasis of calm amid the urban landscape.

An exquisite property with 409 intimate guest rooms and 30,000 square feet of meeting space, two restaurants and a lounge in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups.

Daily Tasks

Assisting Front Office Manager, duty/night mangers;
Providing direct supervision of Front Office Hourly Associates, while encouraging motivating team work;
Maintaining and ensuring that all VIP and Pan Pacific High Value guest processes are followed in accordance with Pan Pacific standards;
Communicating, promoting and maintaining health and safety in the workplace;
Handling guest concerns, compliments and suggestions in a professional informed manner;
Effectively communicating with associates in various settings and across departments;
Acting as a Duty Manager when other Front Desk Managers/Supervisors are not on duty;
Undertaking special projects and other duties as assigned by the Director of Front Office and Revenue and/or senior management.

Qualifications

Minimum of 2 years' front office experience in a Hotel or related industry.
Flexible work schedule; Evenings, Nights, Weekends and Holidays as necessary.
Familiarity with Canadian and provincial laws governing hotels.
Ability to communicate effectively with all levels of guests, employees and management.
Excellent organizational, computer, analytical, and problem solving skills.
Very Strong oral and written communication skills.
Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.

- **Pan Pacific Toronto Hotel recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship._

Job Types:
Full-time, Permanent

Salary:
$18.50-$21.00 per hour

Benefits: