Bell Captain - Banff, Canada - The Rimrock Resort Hotel

The Rimrock Resort Hotel

Verified Company

Banff, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We truly believe that our continued success is a result of our employee contributions.

Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies.

We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers.

It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

Providing leadership to the Bell staff by assigning duties and overseeing their day-to-day work, ensuring the smooth operation of the department.

Responsibilities:

Performing the duties of a Bellhop including greeting guests upon arrival and opening doors; providing parking directions and controlling incoming and outgoing traffic; valet parking cars and retrieving upon request; storing luggage; assisting with transporting luggage; assisting guests in arranging transportation services; providing information about the Hotel, its layout, and services; delivering items to guest rooms as requested
Training and onboarding new Bellhops in the duties of the role and in providing expected service levels
Under direction from the Guest Services Manager and Concierge, overseeing the work of the Bellhops, providing support as needed
Running the Bell kiosk, assigning checkins, valet retrieval, and taxiordering duties
Ensuring accurate logging and tracking of guest requests, left luggage, inventory items on loan and their return, etc.
Leading, motivating, and coaching Bellhops to maximize productivity and guest satisfaction
Actively participating in guest resolution processes, providing leadership and guidance to teammates
Daily inspection of associate grooming and uniforms
Helping ensure the lobby, bell closet, work area, and department equipment are clean, sanitary, and presentable at all times
Maintaining a close relationship with other Hotel departments, sharing pertinent information as required to ensure high guest satisfaction
Maintaining indepth knowledge of Banff National Park, activities, and dining options
Other related duties as assigned

Physical Demands

Constant standing and walking
Frequent lifting and carrying items weighing up to 50 pounds / 23 kg
Occasional pushing of luggage carts weighing up to 200 pounds / 90 kg
Occasional lifting items weighing up to 100 pounds / 45 kg
Occasionally working outside in cold or hot weather for extended periods of time

Qualifications:

Able to meet the physical demands of the position
Must have a valid class 5 Alberta driver's license and clean driver's abstract
Must obtain a class 4 Alberta driver's license within a specified time period
Must be available to work flexible hours including overnight shifts on rotation
Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
Previous guest services or bell desk experience preferred
Customerservice oriented
Excellent communication skills
Demonstrates a professional, friendly personality in person and over the phone
Organized, with a great eye for detail
Capable of managing multiple tasks at once while maintaining high quality work
Computer literate with working knowledge of Microsoft Word, Excel, and Outlook

Thank you for your interest in joining our team We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.