Front Desk Clerk, Hotel - Kincardine, Canada - Town Place Suites & Conference Centre

Description

• Experience: 1 year to less than 2 years

• Hospitality industry
• Hotel, motel, resort

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Handle wakeup calls
• Provide customer service

• Multiline switchboard
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

• Criminal record check

• Public transportation is available

• Attention to detail
• Fastpaced environment
• Standing for extended periods

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player
• Work Term: Permanent
• Work Language: English or French
• Hours: 40 hours per week