Bilingual Dispatcher - Saint-Laurent, Canada - Canon Canada

Canon Canada

Verified Company

Saint-Laurent, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader.

Canon's corporate philosophy is Kyosei:
all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter.

Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1.

We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer
comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Join our team and reap the rewards as we take Canon to the next level

Bilingual Dispatcher - Hybrid

By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.

Key Responsibilities:

Assist the Field Service Technicians to maintain a response time of four (4) hours by:

balancing Technicians workload

- assigning service calls
- maintaining appointment schedules
- monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
- monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents

Respond to customer calls to support the team as required

To Succeed, You Will Need:

Fluency in English and French
Ability to quickly learn inhouse systems, policies, procedures
Experience with using Google Maps
Basic MS-Office skills
13 years of related work experience

Why Join?

HYBRID WORK

BENEFITS

Comprehensive health coverage plan that includes medical, dental, and vision
Life insurance, disability, and wellness programs
Vacation, Paid Personal Time, and Sick days
Matching RRSP contribution & Profit-Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships, and more

EMPLOYEE PERKS

Free Coffee and snacks
Employee referral program
Inspire Program, online peertopeer recognition for redeemable points on hundreds of products
Community involvement
Employee Appreciation Events

Language requirement:

In this job, you will be required to provide support nationally. As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for daytoday responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc... Therefore, you must be able to communicate verbally and in writing in both official languages

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation.

Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit