Retail Consumer Experience Manager - Vancouver, Canada - Adidas
Description
Job Title:
Running Expert- Position Overview:
Key Responsibilities:
Engage with consumers to introduce them to our in-store running experience and encourage participation in test runs.
- Track and report on key performance metrics related to test run participation and sales conversions.
- Provide expert guidance and advice to customers on all aspects of running, including training techniques, injury prevention, and biomechanics.
- Conduct gait analysis and biomechanical assessments to recommend appropriate footwear and running techniques to every level of runner.
- Drive sales by effectively communicating the benefits of our products and services to customers.
- Stay current on industry and company trends, research, and best practices related to running, biomechanics, and sports science.
- Maintain a high level of customer service by responding to inquiries and addressing concerns in a timely and professional manner.
- Accountable for the seamless execution of in store activations events, in collaboration with the CEM, VM, and Retail Operations MGR
- Positively communicates and role models the adidas Brand Values.
- Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
- Qualifications:Deep knowledge in sports science, kinesiology, physiotherapy, or a related field; advanced degree or certifications are a plus.
- Proven experience as a personal trainer, coach, or running specialist.
- In depth knowledge of running biomechanics, footwear technology, and training principles.
- Strong interpersonal skills with the ability to communicate effectively and build rapport with customers and colleagues.
- Excellent networking skills and customer relationship management
- Has a background in retail sales and/or in a customer service facing role
- Passion for running and a commitment to promoting a healthy, active lifestyle.
- Technical proficiency with IT equipment and familiarity with fitness tracking devices and software are a plus.
- Excellent organizational skills and the ability to multitask in a fast paced environment
- Has local knowledge of sporting events and city sporting events and is able to communicate them effectively to their team as unique selling points for products and services
- Has sound product knowledge of both Adidas & 3rd party products.
- Flexibility to work evenings and weekends as needed.
- Requisite Education and Experience / Minimum Qualifications:
- 2-year college or university degree in business, retail management, or related field experience.
- Minimum 4 years' experience working in a sports/fashion consumer & commercial focused retail
- Environment.
- Experience in managing high level retail image and delivering consumer instore experience
- Experience in people management, leading and directing multiple team members in a busy task
Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.
We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.-adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance, and an Employee & Family Assistance Program. Employees are able to enroll in adidas' Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program
- Employees are eligible to earn an annual bonus based on both company and personal performance.
- Though our teammates hail from all corners of the world, our working language is English.
WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE:
Speak up when you see an opportunity; step up when you see a need.
OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY:
Play by the rules. Hold yourself and others accountable
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