Functional Support Analyst - Ottawa, Canada - Scotiabank
Description
Requisition ID: 172988Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Team
The Role
Is this role right for you?
- Independently researches and resolves client issues, including critical support requests and potential software defects
- Investigate issues across the suite of Client Technology products, including third party software. Ensuring open collaborations with internal Product teams and external vendors
- Identify and assist in the root cause analysis of reported issues to the Product development teams
- Actively contribute known issues of products and workarounds to clients and the Product teams
- Provide continual analysis on input to the Product teams to improve the user experience as it relates to the support of processes and procedures
- Attend triage meetings, to provide input and analysis details for respective issues/defects, ensuring the user community requirements are communicated and effectively resolved in a timely manner
- Make recommendations for priority setting and release content related to defects
- Identify issues, challenges and risks to provide recommendations to the user community the Product teams
- Accountable to adhere to the Incident, Problem, Defect Management and Functional Support processes defined
Do you have the skills?
- A minimum of 2 years prior relevant experience, in both business and technology, ideally in a Financial Services firm
- Experience in Functional support and problem solving is essential
- ITIL Foundation Certification is an asset
- Thorough knowledge / experience in one or more of the following areas:
- Analysis and preparation of functional requirements
- Identification of business requirements and evaluation of solutions to meet objectives
- Knowledge of investment & security software systems and supporting business processes
- 4+ years experience with demonstrated ability to clearly communicate complex technical concepts and ideas in business terms
- University degree with demonstration of business aptitude &/or technical aptitude or relevant work experience
What's in it for you?
- We are technology partners who help the business transform how our employees around the world work
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- We foster an environment of innovation and continuous learning
- We care about our people, allowing them to design how they work to deliver amazing results
- We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation
Scotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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