Sales Coordinator, Inside Sales - Vancouver, Canada - DSV

DSV

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

DSV - Global transport and logistics

Location:
CAN - Vancouver, Melville St

Job Posting Title:
Sales Coordinator, Inside Sales (Vancouver

Time Type:
Full Time

Purpose of the position

The Inside Sales is responsible for achieving branch sales growth targets and strategic priorities while driving collaboration within branch; maintaining existing accounts aligned with DSV Sales Process; new targets and prospects by selling DSV Air and Sea products and solutions; ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle.

Key Tasks

Market Intelligence

Initiate relationships with prospective clients via targeted telemarketing campaigns
Provides initial introduction to DSV's products & services
Have a strong general market knowledge
Generate and qualify leads via various sources ie. Unassigned Accounts, CRM Prospect Pool, Internal and External requests
Gather initial information for appropriate lead qualification; communicate findings to Sales Management for account assignment
Enter into CRM all sales leads as well as Market Intelligence sales cycles and follow up appropriately
Actively participate, follow up and support in defined marketing campaigns as required (i.e. direct mail, tradelane initiatives etc)
Assist sales organization in profiling of potential target clientele and prospects utilizing sales tools available
Ensure business is retained by maintaining and developing relationships and working with operations to improve service levels
Verify information in CRM for possible existing clients and historic overview

Account Management

Provide follow up calls to submitted quotations within defined timelines
Maintain uptodate tracking through quotation log book
Assist Sales team in Account Plan development, Mini or Full (TBD based on the size of the account)
Develop, grow, and manage an account in accordance with key performance indicators
Assist in managing the CRM tool.
New business development

Implementation

Support creation of SOP documentation & updates
Support new Customer Implementation process including:
Setup accounts with DSV credit department for new business onboarding
Actively support internal communications for new client alert to appropriate Operations teams
Communicate and escalate client issues or concerns to Manager

All staff:

Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and following all requirements as set out in the Quality Health Safety Environment policy.
It is the responsibility of all staff to ensure that their daytoday activities embrace sustainability/Health and safety, therefore, reducing the impact upon the environment, supporting the communities we work in, and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Function / Market & Industry Knowledge / Business Acumen / Process working

Basic knowledge of operational procedures (all modes)
Knowledge in freight forwarding and logistics (all modes)
Knowledge of tariffs and pricing
Understanding of DSV Air & Sea products & services
Knowledge about markets and competitors
Sales and negotiation skills

Skills & Competencies

COMMUNICATION & PRESENTATION

Ability to influence and convince others in a way that results in acceptance and agreement
Ability to shape conversations to ensure focus and understanding
Effective listening
Willingness to engage in constructive confrontation
Ability to clearly and concisely present both written and/or oral information

ACCOUNTABILITY

Credibility
Assertiveness
Capable to make informed judgments and to generate practical, timely solutions
Ability to find pragmatic solutions by using decision making techniques
Willingness to involve stakeholders in decision making process, to get buyin and to implement solutions
Supports organizational commitment to ISO 9001, ISO 45001 certification
Montreal location

CUSTOMER ORIENTATION

Readiness to continuously focus on identifying and meeting customer current and future needs
Readiness to provide alternatives and optimized solutions to the Customer
Ability to establish a successful longterm business partnership with internal and external customers

COLLABORATION AND INFLUENCE

Ability to work with different cultures and to manage cross functional interfaces
High priority for teamwork
Team player
Capable to build strong and longterm team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION

Ability to set robust plans well in advance and to initiate action to move projects forward
Planning & Organizing (Ability to prioritize, plan, assign & control)
Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE