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    Event Audio Visual Technician - Vancouver, Canada - Encore Global

    Encore Global
    Encore Global Vancouver, Canada

    1 month ago

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    Description

    The approximate hourly range is based on skills & experience: $ $27.00 per hour.Position Overview

    A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

    Key Job Responsibilities

    Equipment Operation

    • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

    Customer Service

    • Strives to exceed the expectations and needs of internal and external customers.
    • Maintains a positive relationship with all clients through effective communication.
    • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
    • Monitors events and checks in on customers throughout the day.
    • Understands and fosters the hotel/client relationship.

    Technical Ability

    • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
    • Handles equipment challenges and changes in a timely and professional manner.

    Systems Knowledge

    • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
    • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
    • Increases revenue by utilizing floor up-selling techniques.
    • Works with clients to finalize invoices.
    • Completes order entries in Navigator, as needed.

    Job Qualifications

    • High School Diploma required. Associate's degree is preferred.
    • Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
    • 1 year of customer service or hospitality experience is preferred.
    • 1 year of audio visual experience or equivalent in educational environment is preferred.
    • A valid driver's license is required for team members that may operate Company vehicles.
    • Additional DOT requirement may need to be met if applicable.

    Competencies

    • Ownership
    • Hospitality
    • Professionalism
    • Responsiveness
    • Safety Conscious
    • Action Oriented
    • Tech Savvy
    • Ensures Accountability

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