Field Support Trainer - Barrie, Canada - WS Audiology Americas
Description
HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey.
Join the team that's changing lives_
We're seeking a full-time, permanent
Field Support Trainer to support our growing team This role will be remote with frequent travel across the region (Central Ontario - Burlington through the GTA, including the Kawarthas region).
What it's all about:
What's in it for you?
- Attractive compensation package with profitsharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities
What you will do:
- Facilitating a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing posttraining follow up for new employees and address any trainingrelated concerns
- Deliver and motivate trainees through effective training methodologies (onthejob, simulation, knowledgebased, and experiential) via virtual, ILT, elearning, and blended
- Assist in the development and implementation of training programs and content
- Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance
- Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and posttraining care
- Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files
- Other duties as assigned
What we are looking for:
- Minimum of 1 year or more proven success and experience in a training role
- Exceptional people skills and ability to train and influence
- Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
- Proven ability to build strong relationships with internal/external customers and other stakeholders
- Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
- Excellent organizational skills: ability to work under pressure, prioritize, and manage time efficiently
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