Field Support Trainer - Barrie, Canada - WS Audiology Americas

WS Audiology Americas
WS Audiology Americas
Verified Company
Barrie, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey.

Join the team that's changing lives_


We're seeking a full-time, permanent
Field Support Trainer to support our growing team This role will be remote with frequent travel across the region (Central Ontario - Burlington through the GTA, including the Kawarthas region).


What it's all about:


What's in it for you?

  • Attractive compensation package with profitsharing opportunities
  • Benefits starting on your first day
  • RRSP program + employer matching
  • Educational Assistance and Health & Wellness programs
  • Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities

What you will do:


  • Facilitating a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing posttraining follow up for new employees and address any trainingrelated concerns
  • Deliver and motivate trainees through effective training methodologies (onthejob, simulation, knowledgebased, and experiential) via virtual, ILT, elearning, and blended
  • Assist in the development and implementation of training programs and content
  • Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance
  • Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and posttraining care
  • Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files
  • Other duties as assigned

What we are looking for:


  • Minimum of 1 year or more proven success and experience in a training role
  • Exceptional people skills and ability to train and influence
  • Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
  • Proven ability to build strong relationships with internal/external customers and other stakeholders
  • Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
  • Excellent organizational skills: ability to work under pressure, prioritize, and manage time efficiently

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